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Post by anniefb on Aug 21, 2015 18:03:17 GMT
I need a little SC vent, too. It was clear as mud for getting the 4x6 stamp set in Sept for card kit reward subbers....it says you receive it in Sept if you continue your subscription with the new stationary kit. So, do I have to actually "convert" to get it or can I be month-to-month in Sept and receive it? I would then cancel in October since I have no interest in sticking with the stationary kit I just want the stamp set. Of course, they didn't answer the question, just that yes I have to continue my subscription to receive it. AARGH, I'm done, not even going back and forth to clarify since I just figure they would write the rules after the fact anyway. My vent is really that I'm gonna be super ticked if that is a really cute frickin stamp set  I thought I read somewhere that if you don't cancel but the date given (25 August?) then you're automatically converted to month by month. I'll see if I can find the blurb. |
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Post by anniefb on Aug 21, 2015 18:12:31 GMT
@shell29 I see what you mean. The email I got says
"CURRENT CARD KIT SUBSCRIBERS
If you have remaining months on your current card subscription, don't fret! You can either convert your subscription to one of our new Stationery kit plans by contacting our Customer Service department or you may cancel your current subscription altogether. If you do not cancel or convert your subscription by August 25th, your subscription will transfer to the month-to-month plan. Supplies are limited for this new kit, so we recommend converting to a new plan as soon as possible.
If you're a rewards subscriber and choose to continue your subscription under our new kit, you will receive a bonus 4x6 stamp set as a thank you for your continued support."
The way I read that, anyone with a current sub who doesn't cancel will be transferred automatically to month by month for the new kit. The added perk for rewards is that you will receive the bonus stamp if you don't cancel.
I don't read it as requiring a request to 'convert.' However, people may want to do that and request say a 6 month sub to get a lower per month price.
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Deleted
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Nov 24, 2024 19:00:47 GMT
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Post by Deleted on Aug 21, 2015 18:21:54 GMT
anniefb I just wasn't certain, so figured I would ask and their response was "To receive the 4x6 stamp set with your September kit you will need to continue your subscription under our new kit." My question was specifically "...if I do not convert my card kit to a stationary kit, but take the stationary kit month-to-month in September, am I eligible to receive the 4x6 stamp set (I am a rewards member)." I thought I was asking a specific question that they didn't answer and I don't want to deal with it, so I cancelled my card sub. I only wanted Sept for the stamp set.... Still find it hard to believe that SC could afford to alienate their customers that nearly always spent $100+ each month.
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Post by STBC on Aug 21, 2015 19:15:48 GMT
anniefb I just wasn't certain, so figured I would ask and their response was "To receive the 4x6 stamp set with your September kit you will need to continue your subscription under our new kit." My question was specifically "...if I do not convert my card kit to a stationary kit, but take the stationary kit month-to-month in September, am I eligible to receive the 4x6 stamp set (I am a rewards member)." I thought I was asking a specific question that they didn't answer and I don't want to deal with it, so I cancelled my card sub. I only wanted Sept for the stamp set.... Still find it hard to believe that SC could afford to alienate their customers that nearly always spent $100+ each month. I swear they are making it their mission to be as confusing as possible.
Another example, we've all been using the phrase "month to month" subscription. However, on their website, when you select an option to subscribe (Example - PL Kits) they list it as "One month" To me, that would mean something different than "month to month" - it would mean "one and done" without the need to contact them to cancel after that commitment has been met.
I can see how someone who is brand new to SC would be very confused by this. Their FAQ section really doesn't address the question of "what happens when a commitment has been fulfilled" either.
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Post by epeanymous on Aug 21, 2015 23:51:01 GMT
Mine did that, too. Do the story kits/stamps ship via mail innovations? Perhaps they were with UPS and are just getting passed off to USPS? That's what used to happen when I'd just get the PL kit from SC. Plus, USPS is notorious for delays in updating their tracking system. It's so annoying. I think they ship 1st class USPS. And you're right - their tracking is awful. For all I know it will be delivered today! Yeah, mine was sent innovations, and the tracking info said it was coming on the 24th, but it came today (not bad -- I am PNW). |
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Post by anniefb on Aug 22, 2015 0:15:40 GMT
Still find it hard to believe that SC could afford to alienate their customers that nearly always spent $100+ each month. I agree - incomprehensible. They either have too many customers for their liking or think there will always be replacements coming in the door for those who leave. |
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Post by anniefb on Aug 22, 2015 0:17:52 GMT
STBC totally agree it seems like they're being deliberately confusing. I don't believe they can get it so wrong time after time just by accident.
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bethann64
Junior Member
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Post by bethann64 on Aug 22, 2015 0:33:44 GMT
I think they ship 1st class USPS. And you're right - their tracking is awful. For all I know it will be delivered today! Yeah, mine was sent innovations, and the tracking info said it was coming on the 24th, but it came today (not bad -- I am PNW). Mine didn't come today and I am in Ohio! Pretty sure mine was sent just USPS. Do they ship whichever way is cheapest for them? |
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Post by anniefb on Aug 22, 2015 2:19:01 GMT
Yeah, mine was sent innovations, and the tracking info said it was coming on the 24th, but it came today (not bad -- I am PNW). Yep, pretty sure they always choose the cheapest route. |
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Post by abr79 on Aug 22, 2015 13:13:26 GMT
Yeah, mine was sent innovations, and the tracking info said it was coming on the 24th, but it came today (not bad -- I am PNW). Mine didn't come today and I am in Ohio! Pretty sure mine was sent just USPS. Do they ship whichever way is cheapest for them? I think so. Last month mine came first class as well. I hate mail innovations because it always adds an extra day or two onto the process. I'm hopeful mine shows up today. It left Omaha at 4 am but the tracking says it won't be delivered until Tuesday. I'm 40 minutes away from Omaha...  |
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Post by meganliane on Aug 22, 2015 13:19:33 GMT
On SC ink pads - I have found I can get a pretty good image by using an eraser on the stamp before I ink it. I also don't wipe off the "shavings" from the eraser unless it is a big chunk. I am a little tempted by some of the new ink colors but I don't like that they are not doing the stickers on the side. I guess I could create my own? I only would want a few colors though so I may wait until they are sold separately or just use ithe money I would have spent to buy some memento Luxe ink pads  |
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Deleted
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Nov 24, 2024 19:00:47 GMT
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Post by Deleted on Aug 22, 2015 14:19:55 GMT
On SC ink pads - I have found I can get a pretty good image by using an eraser on the stamp before I ink it. I also don't wipe off the "shavings" from the eraser unless it is a big chunk. I am a little tempted by some of the new ink colors but I don't like that they are not doing the stickers on the side. I guess I could create my own? I only would want a few colors though so I may wait until they are sold separately or just use ithe money I would have spent to buy some memento Luxe ink pads Those are my absolute favorite ink pads. The colors are so rich and creamy! I know a lot of people don't like pigment ink because it takes longer to dry, but honestly, it doesn't take that much time, and a heat gun dries it really fast. |
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Post by christyharris on Aug 22, 2015 18:14:54 GMT
Once again it's preview day and they are so lost over there! Everything is wrong, listed wrong, not working, and confusing! When are they going to get their act together?!!!
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craftykitten
Pearl Clutcher
Posts: 4,304
Jun 26, 2014 7:39:32 GMT
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Post by craftykitten on Aug 22, 2015 18:22:29 GMT
I don't know, but given that they've just changed their Card Kit to a Stationery Kit, and they are now advertising card making classes...it's not looking hopeful  |
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Post by abr79 on Aug 22, 2015 18:28:05 GMT
It's such a joke christyharris. First month website glitches, ok...understandable. Sometimes you just can't see mistakes until they're live. Second month with the same and then some? Get that shiz under control. Also, I love that they're offering a card making class...hilarious. |
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Peamac
Pearl Clutcher
Refupea # 418
Posts: 4,233
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Post by Peamac on Aug 22, 2015 18:38:48 GMT
craftykitten and abr79- Maybe they should have a letter-writing class, so people know how to use the new stationery kits. Most people I know send a card much more often than a hand-written letter.
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Post by mdith4him on Aug 22, 2015 18:43:35 GMT
I've been telling my hubby about some of the crazy stuff happening over there. Just told him about the card kit cancellation/new card class. He says, "Wait...what? That doesn't make sense..." EXACTLY.
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Post by saralovesducks on Aug 22, 2015 18:47:18 GMT
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Post by anniefb on Aug 22, 2015 19:03:12 GMT
I don't know, but given that they've just changed their Card Kit to a Stationery Kit, and they are now advertising card making classes...it's not looking hopeful When I read that email this morning, I just couldn't stop laughing. |
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bethann64
Junior Member
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Post by bethann64 on Aug 22, 2015 19:48:10 GMT
I don't know, but given that they've just changed their Card Kit to a Stationery Kit, and they are now advertising card making classes...it's not looking hopeful I didn't even think of it that way - that is kind of hilarious. |
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Post by mom on Aug 22, 2015 20:16:20 GMT
Did anyone else notice they said the wrong time for reveal in the video? Geez.
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Post by epeanymous on Aug 22, 2015 20:23:17 GMT
It's such a joke christyharris. First month website glitches, ok...understandable. Sometimes you just can't see mistakes until they're live. Second month with the same and then some? Get that shiz under control. Also, I love that they're offering a card making class...hilarious. Well, you know, it is a weekend, and they can't be expected to attend to things on weekends. |
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Post by icequeen on Aug 22, 2015 20:31:57 GMT
Once again it's preview day and they are so lost over there! Everything is wrong, listed wrong, not working, and confusing! When are they going to get their act together?!!! The baffling thing is when employees post that they'll add relevant info on Monday. Ummm, these are two day specials. By Monday, the preview specials will be finished. Too little. Too late. April either needs to insist that the key individuals have access to all necessary info (off site or in office) on preview/release days or make these two days during the regular work week. Ideally, they'd have their act together and there wouldn't be these constant hitches every. single. release. that even requires them to be ever present. |
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Post by epeanymous on Aug 22, 2015 20:55:10 GMT
Once again it's preview day and they are so lost over there! Everything is wrong, listed wrong, not working, and confusing! When are they going to get their act together?!!! The baffling thing is when employees post that they'll add relevant info on Monday. Ummm, these are two day specials. By Monday, the preview specials will be finished. Too little. Too late. April either needs to insist that the key individuals have access to all necessary info (off site or in office) on preview/release days or make these two days during the regular work week. Ideally, they'd have their act together and there wouldn't be these constant hitches every. single. release. that even requires them to be ever present. Yes. If you are going to conduct major business over the weekend, you need to staff your business. Retail stores have people around when they are selling things. I was being snarky up thread, obviously, but seriously, the dates for sneaks, presales, releases, etc. are not mysteries to them, and they need to actually plan. |
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Post by anniefb on Aug 22, 2015 21:52:09 GMT
The baffling thing is when employees post that they'll add relevant info on Monday. Ummm, these are two day specials. By Monday, the preview specials will be finished. Too little. Too late. April either needs to insist that the key individuals have access to all necessary info (off site or in office) on preview/release days or make these two days during the regular work week. Ideally, they'd have their act together and there wouldn't be these constant hitches every. single. release. that even requires them to be ever present. Yes. If you are going to conduct major business over the weekend, you need to staff your business. Retail stores have people around when they are selling things. I was being snarky up thread, obviously, but seriously, the dates for sneaks, presales, releases, etc. are not mysteries to them, and they need to actually plan.  Agree 100% |
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Post by Skellinton on Aug 22, 2015 23:44:23 GMT
Goodness, it seems crazy to me that there are problems Every. Single. Time.they release something. Errors on pricing, items not being avaiable, things being added late, etc, etc. Crazy.
I must say that video was still awful,showcased practically nothing and what I did see didn't interest me the slightest little bit.
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Post by anniefb on Aug 23, 2015 0:26:53 GMT
Goodness, it seems crazy to me that there are problems Every. Single. Time.they release something. Errors on pricing, items not being avaiable, things being added late, etc, etc. Crazy. I must say that video was still awful,showcased practically nothing and what I did see didn't interest me the slightest little bit. I know - what is it with the blurriness and moving around so you can hardly see anything? |
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Post by cath4k on Aug 23, 2015 1:56:22 GMT
I cancelled my sub after the last kit and I am so glad. I obviously really let go at the end because I didn't even realize today was Preview until I saw the email in my inbox. I went to check it out and was just reaffirmed about my decision. Now to hear that they are still putting out misinformation makes me even more relieved that I am not dealing with that frustration. The only thing I miss is the message board. I still check in, but don't post much - it isn't very active anymore.
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Post by 950nancy on Aug 23, 2015 2:32:42 GMT
Mine didn't come today and I am in Ohio! Pretty sure mine was sent just USPS. Do they ship whichever way is cheapest for them? I think so. Last month mine came first class as well. I hate mail innovations because it always adds an extra day or two onto the process. I'm hopeful mine shows up today. It left Omaha at 4 am but the tracking says it won't be delivered until Tuesday. I'm 40 minutes away from Omaha... Just wondering where you live. I grew up in Omaha and went to college in Lincoln. |
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leahbear1
Junior Member
Posts: 60
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Post by leahbear1 on Aug 23, 2015 3:47:47 GMT
I think so. Last month mine came first class as well. I hate mail innovations because it always adds an extra day or two onto the process. I'm hopeful mine shows up today. It left Omaha at 4 am but the tracking says it won't be delivered until Tuesday. I'm 40 minutes away from Omaha... Just wondering where you live. I grew up in Omaha and went to college in Lincoln. Me, too! I grew up in Omaha (Millard), and went to UNL for one year before moving to Chicago. |
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Agree 100%
