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Post by Deleted on Sept 11, 2015 13:26:25 GMT
What really upsets me is the SC cheerleaders saying they have so much stuff it's ok that the kits are thin--they'll pull from their stash. You're paying $35, you should receive &35 in goods regardless of how much product you own. I guess I'm just bitter. We work hard for of money so we have the right to expect a good deal. And we should be appreciated as valued customers. We should also be told the truth when things change. The have piss poor business ethic. The bate and switch thing has me floored. And they seem to make errors all the time. Not saying mistakes in business aren't made but I put together 2 magazines each month and I have 2 pages of things to check for. A company their size should have proofers--"we are selling these things so we shouldn't have other things pictured". How hard is that. If the customers can catch it why can't they catch their own product mistakes. And it seems that now when I order things I wonder if I will have a card in my package telling me a product was oversold and I will only get a credit if I start a convo. It seems like simple things to approve on but nothing changes. But it a good lesson for those of us who don't like change (me). Life does go on and their are new companies out there to fill our void. I have.  exactly. If they had just said that costs had went so much that not only would it affect shipping, but the amount of product as well, that would have made a big difference. And maybe throw in a free digi card each month to subscribers and that would have kept a lot of people around. Shoot they couldn't even get the digi card to the stationary subbers. Let alone the physical stamp. |
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Post by macaddict on Sept 11, 2015 13:32:54 GMT
We work hard for of money so we have the right to expect a good deal. And we should be appreciated as valued customers. We should also be told the truth when things change. The have piss poor business ethic. The bate and switch thing has me floored. And they seem to make errors all the time. Not saying mistakes in business aren't made but I put together 2 magazines each month and I have 2 pages of things to check for. A company their size should have proofers--"we are selling these things so we shouldn't have other things pictured". How hard is that. If the customers can catch it why can't they catch their own product mistakes. And it seems that now when I order things I wonder if I will have a card in my package telling me a product was oversold and I will only get a credit if I start a convo. It seems like simple things to approve on but nothing changes. But it a good lesson for those of us who don't like change (me). Life does go on and their are new companies out there to fill our void. I have. exactly. If they had just said that costs had went so much that not only would it affect shipping, but the amount of product as well, that would have made a big difference. And maybe throw in a free digi card each month to subscribers and that would have kept a lot of people around. Shoot they couldn't even get the digi card to the stationary subbers. Let alone the physical stamp. I'm in total agreement. With tools like foiling the digi files would be a bonus. There have been times I could of used them but buying the same files of stamps I already own seems like a waste of hard earned cash. Communication and customer service are SO not their thing. |
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Post by abr79 on Sept 11, 2015 13:36:25 GMT
I just read that someone who inexplicably received 2 packages was actually a double of their order. So, who knows impearia ...maybe your stamp set has been sent to someone twice. I am getting 2 packages and I bet one of them.is a double. Two add on kits shouldn't warrant 2 packages. They really need to get their shit straight. |
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Post by Deleted on Sept 11, 2015 13:41:11 GMT
I'm sorry everyone for being so b$thchy. I'll calm down. I'm just so angry because I was happy to spend my money! I just want goodies! But I have a huge stash and there are a dozen other companies ready to serve us. So I apologize for my ranting. I'm late to the hate SC party.
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Post by Deleted on Sept 11, 2015 13:42:39 GMT
I just read that someone who inexplicably received 2 packages was actually a double of their order. So, who knows impearia ...maybe your stamp set has been sent to someone twice. I am getting 2 packages and I bet one of them.is a double. Two add on kits shouldn't warrant 2 packages. They really need to get their shit straight. yes that's stupid! I've gotten 4 kits and 3 add ins with several ink pAds in one box! |
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Post by Deleted on Sept 11, 2015 13:43:59 GMT
I just read that someone who inexplicably received 2 packages was actually a double of their order. So, who knows impearia ...maybe your stamp set has been sent to someone twice. I am getting 2 packages and I bet one of them.is a double. Two add on kits shouldn't warrant 2 packages. They really need to get their shit straight. Also I wanted to echo someone else--praying egg prices go down! I paid $5 for 2 dozen at aldi!! Ouch. Milk was $1.49 a gallon! It's isially the other way around! Hoping you're doing ok. |
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Post by macaddict on Sept 11, 2015 13:46:58 GMT
I'm curious for today. I made 2 purchases at SC but got 4 UPS notices. I got free shipping on the one. They are all due today. I wonder what that is all about. And they are complaining about shipping costs. Just sayin'!
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Post by abr79 on Sept 11, 2015 14:22:55 GMT
Don't apologize @juliehenry4! We've spent a lot of money over there! I added mine up and in 8 months of subbing, I spent more than $600. While that's not as much as people who have been subbing and buying a lot longer, it's a lot to me - it's money I could have spent on a vacation or some other thing. And, I know, I enjoyed the items I purchased and have a lot of gorgeous work to show for it. And I would have gladly kept spending - had they not shown their true colors. They are a deceitful and untrustworthy company and they crapped all over those customers. And continue to do so. So it just makes me a little bitter that I funded that deceitfulness for as long as I did. I'm mostly over it now - it took awhile. But I'm still a little annoyed from time to time. And I notice it's after I give them MORE money. I just spent another $30 and I have no idea what to expect when my stuff arrives next week. Will I have everything I ordered? Will they have double shipped?
And what sucks is that with this newest set of shipping errors, I'm terrified when my DD ships out next month. I trust Ali but at the end of the day, she's in OR and our stuff is coming from KY...anything could happen. And I hope for Ali's sake that the SC warehouse gets their ducks in a row. And quickly.
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lizacreates
Pearl Clutcher
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Post by lizacreates on Sept 11, 2015 14:58:41 GMT
We work hard for of money so we have the right to expect a good deal. And we should be appreciated as valued customers. We should also be told the truth when things change. The have piss poor business ethic. The bate and switch thing has me floored. And they seem to make errors all the time. Not saying mistakes in business aren't made but I put together 2 magazines each month and I have 2 pages of things to check for. A company their size should have proofers--"we are selling these things so we shouldn't have other things pictured". How hard is that. If the customers can catch it why can't they catch their own product mistakes. And it seems that now when I order things I wonder if I will have a card in my package telling me a product was oversold and I will only get a credit if I start a convo. It seems like simple things to approve on but nothing changes. But it a good lesson for those of us who don't like change (me). Life does go on and their are new companies out there to fill our void. I have. I’m no fan of overselling either. However, what stood out in your post is that you have to open a conversation with SC to refund the charge for an oversold product? Really? What if you forget? You don’t get your money back? How about int’l customers? Don’t you pay a foreign transaction fee for every single credit card transaction originating from the U.S.? So, if the oversold product is refunded, that’s twice you had to pay fees – first for the original purchase and second for the refund? (Along the same vein, I’ve read posts where int’l people have to place multiple orders at one time because of the 5-minute cart and/or making sure they can get what they want. Don’t you get charged the exchange fee each and every single time?) |
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Post by macaddict on Sept 11, 2015 15:13:14 GMT
We work hard for of money so we have the right to expect a good deal. And we should be appreciated as valued customers. We should also be told the truth when things change. The have piss poor business ethic. The bate and switch thing has me floored. And they seem to make errors all the time. Not saying mistakes in business aren't made but I put together 2 magazines each month and I have 2 pages of things to check for. A company their size should have proofers--"we are selling these things so we shouldn't have other things pictured". How hard is that. If the customers can catch it why can't they catch their own product mistakes. And it seems that now when I order things I wonder if I will have a card in my package telling me a product was oversold and I will only get a credit if I start a convo. It seems like simple things to approve on but nothing changes. But it a good lesson for those of us who don't like change (me). Life does go on and their are new companies out there to fill our void. I have. I’m no fan of overselling either. However, what stood out in your post is that you have to open a conversation with SC to refund the charge for an oversold product? Really? What if you forget? You don’t get your money back? How about int’l customers? Don’t you pay a foreign transaction fee for every single credit card transaction originating from the U.S.? So, if the oversold product is refunded, that’s twice you had to pay fees – first for the original purchase and second for the refund? (Along the same vein, I’ve read posts where int’l people have to place multiple orders at one time because of the 5-minute cart and/or making sure they can get what they want. Don’t you get charged the exchange fee each and every single time?) It made me mad because the card read something like … this product oversold so we will issue a credit but my feeling was in all the time they had between packing and shipping that was ample time to give me a credit so I didn't wait. I started a conversation straight away. Such a stupid policy. |
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Post by macaddict on Sept 11, 2015 15:15:46 GMT
And on top of this … if you really want something you check out before 5 minutes runs out then you go back and place another order. Each month I use to have 5-10 orders. If SC is complaining about the cost of doing business, don't they get charged by CC companies for each charge? You think they would combine the orders, but they don't so I have all these little charges on my statement.
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Post by foucaultgirl on Sept 11, 2015 15:49:53 GMT
Here is my two cents...As regarding the CT..I am Not loving the layouts I see..they all tend to do the same kind of layouts every month..they all tend to have the same style and I don't find this 'creative team"Creative.I miss the old CT e.g. Susan W, Jen J,Vee,Liz K,Maggie H. I feel like the current team just throw layouts together to meet the deadline..I don't blame them so much tho,because they are probably not feeling it for this company anymore.I bet most of them will want to go else where next year.I find the member's gallery more inspiring..even though I hardly checkout the gallery any more.I hate the new site,I don't like the look at all.I am so turned off by it, I don't even go to the site anymore,Ha! maybe it's just me. I actually DO love Ginny Huges and Marcy Penner, and I wish Tina Aszmus, Becky Novak, Catherine Davis, Gerlyn Sy and Brooke Takara were regular contributors again. (I also wish that Tina Aszmus's gallery had included full-size layouts, BUT I think the product design obligations leave her little time to scrap, probably. I also wish that Geralyn Sy's gallery included more full-size layouts, too, but imagine she is in much the same time crunch as Tina Aszmus, as her designs are being featured more regularly in kits, too!) Jamie Waters wasn't necessarily on my radar as a favorite scrapper before she joined the SC DT, but I tend to really appreciate her layouts that are there, as she seems to like more embellishment than the rest of the DT. That said, I think it's the mix of the full-time DT this year that really throws me - it seems like the CT gallery is very uniform many months, and some layouts look like it was a HUGE stretch to get even *1* MKO layout. (I attribute this to kit contents more than designers, and think most of the MKO layouts do look great, as the SC DT seems to be comprised mostly of master minimalists.) But, when a main kits have become so thin, it seems really crucial to have a DT with a diverse styles, as different approaches to product would give me the impression that the kit is more versatile, and would inspire me more to use up more of it. As an example, and because I think it was such a cool idea, I recommend checking out the Double Scoop gallery where Shanna Noel created 9 MKO or main kit mostly layouts (she DOES use digital techniques - cut files, printables, digitally printed backgrounds, digital stamps a great deal; still, it strikes me that this would be really difficult to replicate now because we only have 2 sheets of cardstock.) I also don't feel that digitals we have to pay extra for are MKO, BUT I do think that her style is somewhat more colorful that many of the current CT members, and think that all the different techniques she tries are really inspiring. However, I also find that looking though her gallery for Double Scoop - a kit from September 2013 - really highlights the paucity of products in this month's kit, too. |
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Post by aggiebonfire00 on Sept 11, 2015 15:51:42 GMT
And on top of this … if you really want something you check out before 5 minutes runs out then you go back and place another order. Each month I use to have 5-10 orders. If SC is complaining about the cost of doing business, don't they get charged by CC companies for each charge? You think they would combine the orders, but they don't so I have all these little charges on my statement. SC = Stupid Company |
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Post by foucaultgirl on Sept 11, 2015 16:13:43 GMT
Agreed! I end up adding my own personal supplies just to make the kits work. What really upsets me is the SC cheerleaders saying they have so much stuff it's ok that the kits are thin--they'll pull from their stash. You're paying $35, you should receive &35 in goods regardless of how much product you own. I guess I'm just bitter. EXACTLY. I *do* see the value in products that inspire me to pull older items out of my stash and use them as well, but, if I have to predominantly rely on my stash to create layouts, why am I subscribing instead of just creating entirely from my stash and picking up a kit , embellishment , or stamp set on occasion ? (IF I am even allowed to purchase the item I want. Not allowing me to purchase individual double-up items unless I subscribe to a kit just makes me think I should check on eBay/etsy for it, first, rather than subscribing to a kit. ) |
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Post by abr79 on Sept 11, 2015 16:32:31 GMT
aggiebonfire00 their idiocy continues to astound me. I started a convo about my 2 packages. The said they were "sorry" for the duplicate notice but I was sure to only get 1 package. Oh really? Then explain to me why each notice had a DIFFERENT tracking number? I actually sent them screen shots of the different notices. Such idiots! foucaultgirl I agree...i dipped into my stash when I received the Cirque card kit because I couldn't stop making cards. I had no problem with that since I had gotten so much out of the entire kit already. But the Galileo kit? Because they shorted us 2 pieces of white card stock (they gave uss those stupid long bases instead), I had to use my stash and that definitely decreased the value. And, you're right - why even get the kit in the first place at that point? I remember a couple months ago, I was essentially insulted by a SC cheerleader that perhaps they were just more creative than the rest of us who need a little CT guidance on difficult kits or kits that need more tlc than what's included. Ridiculous.
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Post by cade387 on Sept 11, 2015 16:49:50 GMT
I received my PL kit today - the white tag is missing. I want to start a convo on principle.....
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Post by Deleted on Sept 11, 2015 16:54:07 GMT
I received my PL kit today - the white tag is missing. I want to start a convo on principle..... oh man that white set me off-what is it 50 cents? And you didn't even get one?'!?!?! That makes my blood boil. |
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bethann64
Junior Member
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Post by bethann64 on Sept 11, 2015 17:13:15 GMT
I received my PL kit today - the white tag is missing. I want to start a convo on principle..... I would start a convo. It is an item listed in the contents and if you don't have it, they need to send it. My package is coming today and I will be going through it with a list in hand. If I am missing anything, I might just be out now instead of after December's kit. |
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Post by anniefb on Sept 11, 2015 17:18:27 GMT
I received my PL kit today - the white tag is missing. I want to start a convo on principle..... oh man that white set me off-what is it 50 cents? And you didn't even get one?'!?!?! That makes my blood boil. Probably 25c  |
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Post by aggiebonfire00 on Sept 11, 2015 17:35:14 GMT
If anything is missing from my kit, they need to send it right away. I paid for shipping, so ship my shit. Not next week, and certainly not with my next kit. I don't care if the tag only cost you 1 cent. Your packers should have gotten my order right. And I may have wanted that tag to make a card this weekend. Because yes, in case you all didn't know by now…I STILL MAKE CARDS! |
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Post by foucaultgirl on Sept 11, 2015 18:04:48 GMT
aggiebonfire00 their idiocy continues to astound me. I started a convo about my 2 packages. The said they were "sorry" for the duplicate notice but I was sure to only get 1 package. Oh really? Then explain to me why each notice had a DIFFERENT tracking number? I actually sent them screen shots of the different notices. Such idiots! foucaultgirl I agree...i dipped into my stash when I received the Cirque card kit because I couldn't stop making cards. I had no problem with that since I had gotten so much out of the entire kit already. But the Galileo kit? Because they shorted us 2 pieces of white card stock (they gave uss those stupid long bases instead), I had to use my stash and that definitely decreased the value. And, you're right - why even get the kit in the first place at that point? I remember a couple months ago, I was essentially insulted by a SC cheerleader that perhaps they were just more creative than the rest of us who need a little CT guidance on difficult kits or kits that need more tlc than what's included. Ridiculous. I am really, really uncomfortable with the mean-girl vibe of implying that someone else is just not "creative enough" because they prioritize supplies differently. I understand if someone says "Oh, I really liked the trade off, and here's what I did to compensate for less cardstock this month!", but the "Oh, you are only complaining because you're less talented/sophisticated/awesome than I am! *hairflip* " is basic bullying. Plenty of people HATED the Pop Art stamp, but it was my favorite stamp all year - does that make me superior to those people? I don't think it does, and that it's an absurd suggestion - all it indicates to me is that I have a strong preference for frame stamps and cat stamps that other people do not. Plenty of people seemed psyched about the roller stamps this month, and I find them disappointing (although now that I realize there is a bird illustration on the one in the main, I like it much better.) Does that mean I am inferior to most messageboard posters? And am I doomed to remain "less creative" until the next time I am excited about a Studio Calico kit? Entrusting any personality trait or mental capacity to a manufacturing company seems like an unfair amount of responsibility to place on any business, and likely to engender a fair amount of resentment towards that business. |
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scrappyesq
Pearl Clutcher
You have always been a part of the heist. You're only mad now because you don't like your cut.
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Post by scrappyesq on Sept 11, 2015 18:12:12 GMT
How so gigi? Just wondering in case I need to be prepared. Sending several are you sure messages back when you cancel and then telling people they have missed the cut off point even though their original request to cancel was within the time
I just had to jump in on this one, SC has been doing this for YEARS. They actually used to be slick and try to charge the cancellation fee when your commitment was up. This is what happened to me, back in 2012 I told them that I did not want to continue after my 6 month commitment was done. They had the nerve to tell me that they were going to charge me. It was not until I reported them to the Kentucky BBB and threatened to dispute any charges with my CC company that they backed down. When I recounted this story on the old 2peas board I got flamed so bad for yelling about their practices, especially by one SC cheerleader/ Koolaid drinker in particular (who ironically has posted on this thread a few times). I actually stopped going to the scrap side of the MB as a regular (when I used to go multiple times a day).
Bottom is that this kind of Shady McGrady behavior has been going on for a ling time and it is AMAZING to me that they still get away with it, despite all of the outcries and controversies.
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Post by macaddict on Sept 11, 2015 18:18:16 GMT
Sending several are you sure messages back when you cancel and then telling people they have missed the cut off point even though their original request to cancel was within the time
I just had to jump in on this one, SC has been doing this for YEARS. They actually used to be slick and try to charge the cancellation fee when your commitment was up. This is what happened to me, back in 2012 I told them that I did not want to continue after my 6 month commitment was done. They had the nerve to tell me that they were going to charge me. It was not until I reported them to the Kentucky BBB and threatened to dispute any charges with my CC company that they backed down. When I recounted this story on the old 2peas board I got flamed so bad for yelling about their practices, especially by one SC cheerleader/ Koolaid drinker in particular (who ironically has posted on this thread a few times). I actually stopped going to the scrap side of the MB as a regular (when I used to go multiple times a day).
Bottom is that this kind of Shady McGrady behavior has been going on for a ling time and it is AMAZING to me that they still get away with it, despite all of the outcries and controversies.
Knowing what I know now that does not surprise me. The only thing that save me was their MB. I posted their response to me about canceling my sub. I got a bunch of hits and they were all on my side so they ended up telling me that they would wave the fee. It's stupid really because their site stated that I could cancel any time before the 25th of August without a penalty no matter how much time I had left. |
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Post by macaddict on Sept 11, 2015 18:32:07 GMT
So SC tried to bribe us with getting extras if use card subbers stayed in the stationary kit. I was really tempted to stay in for the free stamp set. I see a post now where subbers are having to ask for what was promised. Does this company have any idea what they are doing? So not worth any bribe! The SC email I got 8/4 said: Are you a rewards Card kit Subscriber? If you are a rewards subscriber and choose to continue your subscription under our new kit, you will receive a bonus 4x6 stamp set in your September kit as a thank you for your continued support. I just read on a post that it's suppose to be the cactus set. I'm glad I didn't stay in since I got that stamp forever ago. I think it was in Last Call. I wonder if they remembered to pack it in with the kits. |
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Post by foucaultgirl on Sept 11, 2015 19:02:30 GMT
I just looked at their blog: it looks like Jamie Waters was sent in to show everyone that getting a measly single gold alpha is ACTUALLY a good thing because then you get the chance to use your SC alpha stamps. SC can spin the lack of product as much as they want to but it's still putting perfume on a pig (and it still stinks). I love Jamie's work--but this is sad. So glad to be out of my obligation. I still feel so ripped off. One of the PL cards is just blue. No design, no swirl of any sort. Are they kidding? I'm paying a premium price for exclusive goods that aren't really exclusive because anyone can make a blue card. I actually really like the title effect with that, BUT I cringe for her having to describe only having one letter each in the alpha set as an asset - I think it's would be great if she said "I found the one letter each in the alpha a challenge but I found a work-around I love! How are you making the most of your one-letter each alpha?" or something similar instead. I'd also love to see more ideas for this alpha than "You can use one letter as a monogram! You can spell one or two words! You can use the entire sheet as a background!" All of those are great ways to use the gold alpha, but it's not really addressing the problem of people being disappointed by only receiving one letter each. I really appreciated Penny's thread about words with no repeat letters, and I also admired her honest response to April Foster's reply to her thread - kindly but firmly stating that she's NOT thrilled by the constant string of one letter alphas. I hope that the slower sales register with SC, and that they take constructive feedback like @juliehenry4 's about why she's unsubscribing to heart. |
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Deleted
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Post by Deleted on Sept 11, 2015 19:08:33 GMT
Well that's a first for me. I think SC deleted my comment to Imperia about the missing house stamp. All i said was oh,no and I hope she's first on the list to get it when it's restocked. I think I was the second to post on it last night and this morning i,didn't see my comment. I pm'ed Imperia about it to see if she had a notofication I posted ....is there any other way to check?
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Peamac
Pearl Clutcher
Refupea # 418
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Post by Peamac on Sept 11, 2015 19:27:01 GMT
I love Jamie's work--but this is sad. So glad to be out of my obligation. I still feel so ripped off. One of the PL cards is just blue. No design, no swirl of any sort. Are they kidding? I'm paying a premium price for exclusive goods that aren't really exclusive because anyone can make a blue card. I actually really like the title effect with that, BUT I cringe for her having to describe only having one letter each in the alpha set as an asset - I think it's would be great if she said "I found the one letter each in the alpha a challenge but I found a work-around I love! How are you making the most of your one-letter each alpha?" or something similar instead. I'd also love to see more ideas for this alpha than "You can use one letter as a monogram! You can spell one or two words! You can use the entire sheet as a background!" All of those are great ways to use the gold alpha, but it's not really addressing the problem of people being disappointed by only receiving one letter each. I really appreciated Penny's thread about words with no repeat letters, and I also admired her honest response to April Foster's reply to her thread - kindly but firmly stating that she's NOT thrilled by the constant string of one letter alphas. I hope that the slower sales register with SC, and that they take constructive feedback like @juliehenry4 's about why she's unsubscribing to heart. I went over there to see the one-letter alpha set and noticed that in the SB kit photo, there's a sample LO using the letters (very pretty, btw). I'd like to know where they got the second S from that what used in the title- "hiS lenS". Did anyone else see that? |
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Post by abr79 on Sept 11, 2015 20:05:31 GMT
Guess who just received notice that they are being "kicked out" of Studio Calico. I'm shaking right now. More out of anger. I would like to know if they were reading posts here and got confused. Because, I mind my p's and q's since the new TOU...
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Post by icequeen on Sept 11, 2015 20:12:32 GMT
My turn to complain...they oversold the Halloween House guests stamp set and I don't get one now, even though I ordered it really early, way before it sold out. I also bought the House stamp to go with it and now it has no guests to go inside. it wa sthe ONLY thing I really was looking forward to this month as Brimfield is just so so for me...SO UPSET. I know I should have expected this kind of thing, but I WANT that stamp set...I wonder if they will even reorder it because it is seasonal. If anyone wants to help me out, they could click notify if back instock so they think everyone wants to order it. sigh. I know this is gibberish but I am SO MAD I don't get this either. I have checked out of a company before and when I get to the next page it tells me if an item is no longer available. It's like their web person doesn't know how to make that function work. If they cared about customers they would honor purchases in order. I have had this happen many times. Then you have to ask for a refund after you get your purchase. They should credit you right away and send an email with an apology. Why put a stupid card in your package only. It seems like such a backwards company. I wanted that stamp also but it sold out. I'm sure it will be back in stock. And yet they can pluck things out of your cart that are in stock because you took over five minutes to shop. Go figure. |
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Post by katemac on Sept 11, 2015 20:12:39 GMT
WTF!! You haven't said anything worthy of being kicked out. That's insane!!
(this is in response to abr79)
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