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Post by Deleted on Sept 11, 2015 20:13:55 GMT
Guess who just received notice that they are being "kicked out" of Studio Calico. I'm shaking right now. More out of anger. I would like to know if they were reading posts here and got confused. Because, I mind my p's and q's since the new TOU... Oh my. I'm sorry to hear that. What about your classes? |
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Post by abr79 on Sept 11, 2015 20:20:01 GMT
@northrigg thankfully I have only 3 classes (the sketch book bundle) and most of the pdf's have been saved so I just have to get the rest before next week. katemac right?? I mean, no offense aggiebonfire00 but your posts have been way meaner than mine. LOL.  . I guess it's a scapegoat thing and they're terrified someone is going to see my posts- probably because they male good points, but whatever. I would love to post something today letting as many people know about this BS but I need a bit more time to get my classes downloaded. I also need to make sure my AE account isn't deleted. |
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Post by macaddict on Sept 11, 2015 20:20:14 GMT
Guess who just received notice that they are being "kicked out" of Studio Calico. I'm shaking right now. More out of anger. I would like to know if they were reading posts here and got confused. Because, I mind my p's and q's since the new TOU... WTF! Why not block you from the MB only? But to tell you that the classes you purchased you can no longer use and you can't shop there. I've never heard of such a business practice. |
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Post by aggiebonfire00 on Sept 11, 2015 20:26:53 GMT
I just got this email from Studio Calico:
Lindsay,
After reading your recent comments on the message board, we’ve become very discouraged with the relationship that you have with Studio Calico. The purpose of our online community is to be a place of inspiration and fellowship, not a place of negativity. We ask that if our customers have concerns or questions regarding transactions, sales, product or customer experience that they bring those concerns to us via conversations. As the Customer Service Manager, this enables me to make sure that a customer is attended to properly. I simply cannot address these concerns efficiently or effectively in the message boards.
We’ve noticed that you’re consistently unhappy with our services and have removed several comments and posts from you because they violate our Terms of Use. At this point we believe it is best for us to part ways, therefore we are deactivating your Studio Calico account and cancelling your subscriptions. You have until the 18th of September at 11:59 p.m. EST to download any files you would like to save. If you post anything further on the message boards, we will immediately revoke your access and send you an email with your digital files.
Thank you,
Savannah M. Gillispie
Customer Experience Manager
Studio Calico | Ali Edwards | A Beautiful Mess | Courage Works
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Post by Deleted on Sept 11, 2015 20:28:45 GMT
Guess who just received notice that they are being "kicked out" of Studio Calico. I'm shaking right now. More out of anger. I would like to know if they were reading posts here and got confused. Because, I mind my p's and q's since the new TOU... Damn. Maybe April will send you your own letter? I haven't been there in a while; is there some new hot topic going over there? I wonder what they would have done if you hadn't met obligations for kits--I wonder if they would have charged the cancellation fees. |
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Post by katemac on Sept 11, 2015 20:28:55 GMT
Looks like they're cleaning up the place...
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Post by Deleted on Sept 11, 2015 20:29:02 GMT
I just got this email from Studio Calico: Lindsay, After reading your recent comments on the message board, we’ve become very discouraged with the relationship that you have with Studio Calico. The purpose of our online community is to be a place of inspiration and fellowship, not a place of negativity. We ask that if our customers have concerns or questions regarding transactions, sales, product or customer experience that they bring those concerns to us via conversations. As the Customer Service Manager, this enables me to make sure that a customer is attended to properly. I simply cannot address these concerns efficiently or effectively in the message boards. We’ve noticed that you’re consistently unhappy with our services and have removed several comments and posts from you because they violate our Terms of Use. At this point we believe it is best for us to part ways, therefore we are deactivating your Studio Calico account and cancelling your subscriptions. You have until the 18th of September at 11:59 p.m. EST to download any files you would like to save. If you post anything further on the message boards, we will immediately revoke your access and send you an email with your digital files. Thank you, Savannah M. Gillispie Customer Experience Manager Studio Calico | Ali Edwards | A Beautiful Mess | Courage Works Double damn! |
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Post by Deleted on Sept 11, 2015 20:30:36 GMT
@northrigg thankfully I have only 3 classes (the sketch book bundle) and most of the pdf's have been saved so I just have to get the rest before next week. katemac right?? I mean, no offense aggiebonfire00 but your posts have been way meaner than mine. LOL. . I guess it's a scapegoat thing and they're terrified someone is going to see my posts- probably because they male good points, but whatever. I would love to post something today letting as many people know about this BS but I need a bit more time to get my classes downloaded. I also need to make sure my AE account isn't deleted. Im,guessing this is the start and they will be kicking off others..I'm going to miss you on those boards.. |
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Post by Deleted on Sept 11, 2015 20:31:59 GMT
@northrigg thankfully I have only 3 classes (the sketch book bundle) and most of the pdf's have been saved so I just have to get the rest before next week. katemac right?? I mean, no offense aggiebonfire00 but your posts have been way meaner than mine. LOL. . I guess it's a scapegoat thing and they're terrified someone is going to see my posts- probably because they male good points, but whatever. I would love to post something today letting as many people know about this BS but I need a bit more time to get my classes downloaded. I also need to make sure my AE account isn't deleted. Oh, no; I hope that doesn't happen. Let us know! |
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Post by aggiebonfire00 on Sept 11, 2015 20:35:12 GMT
They have always said that their relationship with AE is separate. And I'm a huge cheerleader for AE.  |
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Post by Deleted on Sept 11, 2015 20:37:57 GMT
They have always said that their relationship with AE is separate. And I'm a huge cheerleader for AE. Did you still have SC kit obligations? |
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Post by awesomegabi on Sept 11, 2015 20:41:59 GMT
Are they serious?! I guess they don't want people calling them on out their shitting business practices and holding them accountable for their actions. I don't see the problem with sharing your experiences with a company with other people on the message board. Maybe others are experiencing the same issue and if discussed openly can help drive change. Solving issues in a conversation doesn't do anything but HIDE stuff. But I guess thats what they want...
Ali needs to distance herself from them. Quickly.
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Post by abr79 on Sept 11, 2015 20:43:27 GMT
aggiebonfire00 I hope so! I love that we received the EXACT SAME emails, minus out names. Hilarious. Yet not. I am actually getting more pissed the more I think about it. I seriously have not posted anything inflammatory since the TOU's have changed. I directly addressed Savannah yesterday with the shipping order discrepancy but other than that, I keep out of "transactional" threads and I try and be as professional as possible. No, not fawning but honest and straight forward. Apparently that's just not ok anymore. They should probably add that to their TOU. @juliehenry4 anything for you? You've been as vocal as the two of us. Just curious. Thanks @northrigg. It sucks because I'm going to miss all the DD discussion. I don't do FB so I wont have the DD message boards anymore. Unless I create another account but that's just lame. And I know I can talk DDout here but I like being able to talk with people who have the same kits as me. So disappointed.
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Post by macaddict on Sept 11, 2015 20:47:13 GMT
aggiebonfire00 I hope so! I love that we received the EXACT SAME emails, minus out names. Hilarious. Yet not. I am actually getting more pissed the more I think about it. I seriously have not posted anything inflammatory since the TOU's have changed. I directly addressed Savannah yesterday with the shipping order discrepancy but other than that, I keep out of "transactional" threads and I try and be as professional as possible. No, not fawning but honest and straight forward. Apparently that's just not ok anymore. They should probably add that to their TOU. @juliehenry4 anything for you? You've been as vocal as the two of us. Just curious. Thanks @northrigg. It sucks because I'm going to miss all the DD discussion. I don't do FB so I wont have the DD message boards anymore. Unless I create another account but that's just lame. And I know I can talk DDout here but I like being able to talk with people who have the same kits as me. So disappointed. I'm sure it's just an excuse |
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Post by aggiebonfire00 on Sept 11, 2015 20:48:58 GMT
They owe me a refund for the year long class that I paid for.
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Post by macaddict on Sept 11, 2015 20:51:56 GMT
They owe me a refund for the year long class that I paid for. Wow! Just wow! |
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Post by freeatlast on Sept 11, 2015 20:53:34 GMT
Holy crap!!! Sorry aggiebonfire00 and @abr79. Interesting they did this on late Friday afternoon, right before the end of the work day/week. |
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Post by aggiebonfire00 on Sept 11, 2015 20:53:44 GMT
And seriously? Don't blame ME for the dismal state of your message board. SC should take full responsibility for the fact that everything about that place sucks ass!
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Post by mdith4him on Sept 11, 2015 21:00:00 GMT
Oh. My. Word.
Can you create a new account under your husband's name?? haha
That's absolutely INSANE. Can the rest of us start a thread protesting your removal??!
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Post by kellyv on Sept 11, 2015 21:01:25 GMT
@abr79 i wonder if there will be a dd message board on ali's site once her class launches? how are they working that class? is it for everyone who purchased a dd kit? not sure, just hopeful. i am very sorry that you were dismissed in this ridiculous manner.
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Post by Deleted on Sept 11, 2015 21:02:05 GMT
aggiebonfire00 I hope so! I love that we received the EXACT SAME emails, minus out names. Hilarious. Yet not. I am actually getting more pissed the more I think about it. I seriously have not posted anything inflammatory since the TOU's have changed. I directly addressed Savannah yesterday with the shipping order discrepancy but other than that, I keep out of "transactional" threads and I try and be as professional as possible. No, not fawning but honest and straight forward. Apparently that's just not ok anymore. They should probably add that to their TOU. @juliehenry4 anything for you? You've been as vocal as the two of us. Just curious. Thanks @northrigg. It sucks because I'm going to miss all the DD discussion. I don't do FB so I wont have the DD message boards anymore. Unless I create another account but that's just lame. And I know I can talk DDout here but I like being able to talk with people who have the same kits as me. So disappointed. Let's talk dd on Ali's boards |
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Post by kellyv on Sept 11, 2015 21:01:47 GMT
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Post by aggiebonfire00 on Sept 11, 2015 21:05:10 GMT
Oh. My. Word. Can you create a new account under your husband's name?? haha That's absolutely INSANE. Can the rest of us start a thread protesting your removal??! My husband is like, "What a bunch of little bitches! Is everything what you posted the truth? If it is, they just can't handle someone calling them out on it." And it all was the truth. Maybe they should have addressed the comments? They probably didn't like me bringing up their market research. You know, because that's "attacking" Amber. |
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Post by Deleted on Sept 11, 2015 21:15:08 GMT
Guess who just received notice that they are being "kicked out" of Studio Calico. I'm shaking right now. More out of anger. I would like to know if they were reading posts here and got confused. Because, I mind my p's and q's since the new TOU... WHAT?!?!?! Wow. I'm jealous! I want to be kicked out too!!!! |
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Post by macaddict on Sept 11, 2015 21:18:21 GMT
So I skimmed over the TOU. The board's purpose is for warm and fuzzies only. I hate when ppl say "whaaaa, that person was mean to mean". It's not mean if it's the truth. That board is a great idea if you want to know how your customers feel they are being treated. All their issues have nothing to do with that board so this will fix nothing. If customers were getting emails and communication that would help a great deal. Some only find out about their kits on the boards. It takes forever for SC to answer questions. Their are those that still don't know how things are being handle this month. I will buy this at a discount but I am done hanging on their board. And now we all have the fear of loosing what we've paid for. And how can they say your files and videos will all be there if they boot you off. I'll be backing my stuff up this weekend.
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Post by macaddict on Sept 11, 2015 21:19:00 GMT
Guess who just received notice that they are being "kicked out" of Studio Calico. I'm shaking right now. More out of anger. I would like to know if they were reading posts here and got confused. Because, I mind my p's and q's since the new TOU... WHAT?!?!?! Wow. I'm jealous! I want to be kicked out too!!!! I know how you could do it! Just post that message. LOL!!! |
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lmcge
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Post by lmcge on Sept 11, 2015 21:19:50 GMT
I'm really sorry girls. That sucks.
Perhaps I'll get one next for complaining about their 9x12 albums.
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Post by foucaultgirl on Sept 11, 2015 21:26:19 GMT
Oh. My. Word. Can you create a new account under your husband's name?? haha That's absolutely INSANE. Can the rest of us start a thread protesting your removal??! My husband is like, "What a bunch of little bitches! Is everything what you posted the truth? If it is, they just can't handle someone calling them out on it." And it all was the truth. Maybe they should have addressed the comments? They probably didn't like me bringing up their market research. You know, because that's "attacking" Amber. What market research did you reference? Was it just you stating that you felt Amber Housely was the driving force behind the stationary kit? I like Amber Housely well enough as a human being from what little I know about her, but pointing out that someone who spoke at a huge stationary show might have a perspective on what card makers want that differs from the wants of actual cardmakers doesn't seem like an attack. aggiebonfire00 Did I miss something? What was actually said? |
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scrappyesq
Pearl Clutcher
You have always been a part of the heist. You're only mad now because you don't like your cut.
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Post by scrappyesq on Sept 11, 2015 21:27:43 GMT
aggiebonfire00 I hope so! I love that we received the EXACT SAME emails, minus out names. Hilarious. Yet not. I am actually getting more pissed the more I think about it. I seriously have not posted anything inflammatory since the TOU's have changed. I directly addressed Savannah yesterday with the shipping order discrepancy but other than that, I keep out of "transactional" threads and I try and be as professional as possible. No, not fawning but honest and straight forward. Apparently that's just not ok anymore. They should probably add that to their TOU. @juliehenry4 anything for you? You've been as vocal as the two of us. Just curious. Thanks @northrigg. It sucks because I'm going to miss all the DD discussion. I don't do FB so I wont have the DD message boards anymore. Unless I create another account but that's just lame. And I know I can talk DDout here but I like being able to talk with people who have the same kits as me. So disappointed.
Would it be worth it to respond and ask for examples, because right now it sounds as if they're just being vindictive and kicking out people who aren't singing their praises and writing about rainbow farting unicorns.
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Post by cath4k on Sept 11, 2015 21:28:29 GMT
They have always said that their relationship with AE is separate. And I'm a huge cheerleader for AE. Yeah, but those of us that already had our info with SC didn't have to give it on AE's site. It is all one account.
I am not going to say that you two have been the cheeriest of posters, but I honestly don't see how they can justify the removal of either of you. Seriously, don't websites only remove users who are trolls?? I guess you are considered trolls??
The ironic part is that both of you have still been providing them with business even though you have been vocal about the things you are frustrated about. I have been vocal, but not nearly as much because I gave up. But that also means I quit spending money at all. As a matter of fact, I had a layout chosen as LOTW on the blog and received a gift certificate for it and also had the birthday code in August. Yet, I couldn't find enough to buy to use them. Even with the recent sale.
Anyway, sorry they are trying to make you two feel like trolls.
Amanda, there are a lot of us here who use AE's products and will be doing DD with her products. I am not using the main kit, but will be using a mini kit. We will encourage you along!
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. I guess it's a scapegoat thing and they're terrified someone is going to see my posts- probably because they male good points, but whatever. I would love to post something today letting as many people know about this BS but I need a bit more time to get my classes downloaded. 
