Studio Calico Refugees

I doubt it will last long, but I posted on their boards.  So frustrating.

Well since no one at SC works weekends (right?), cath4k 's thread should last through until Monday!

Yup. Ya'll are right. SC screwed up and sent my order twice! I just received FOUR emails saying;

Hello, As your shipment comes in, you will notice that we accidentally sent your order twice. You should receive two identical boxes, and each of these have the same contents. Please set one of these aside as I have already reached out to UPS and arranged a pickup to help make this as simple as possible for you. At some point in the next two weeks, a representative from UPS will come back to your house to collect the unopened duplicate. For your convenience, they will attempt to collect the package three times. We have taken care of the shipping cost and UPS will provide the label for the return upon pickup. Thank you so much for your continued support and business. My sincere apologies for the inconvenience. Have a great day, Savannah

SMH

How much is shipping? Surely it would be cheaper at this point for them to let you keep the duplicates?

Dang, it's been locked already!! I had just typed up this:

Totally agree. I was so excited to start my PL sub last year, but only made it to July before canceling. There were too many changes and too much miscommunication. I was sad to drop my sub because I really enjoyed my little box of goodies each month. But things have gone even further south since then and I'm so glad I got out when I did.

Now banning members?!? Come on. People on these boards should know about this so they can watch their step...

Wow. Shit just blew my mind. That's ridiculous.

I'm done with SC. They're never getting my business again.

Goldenblind221 did you get my pm? I've got you in the happy mail swap....

I got the same 4 emails too. I had to laugh; someone at SC F'd up Big Time. How much do you think this is costing to fix, wow!

macaddict I have mixed feelings about censoring messageboards, but I don't think perception of truth of statements should be the ONLY screening criteria - if someone posted that Jenny Fakename, SC employee, is an adulterer, AND it happened to be true, I'd still think that the post should be deleted. I feel this way because it's irrelevant to the goods or services for purchase from SC, AND the purpose of the post seems to be to shame or otherwise harm Ms. Fakename. The only time it would be relevant is if SC advertised a guarantee to customers that no one in the company had ever engaged in an extramarital affair, or if Ms. Fakename was sending out damaged goods, failing to mail products, or skimming items from customer's kits as part of elaborate role playing in the context of that affair.

I also think that directly telling someone on a company's messageboard that their product designs suck and they are talentless is not helpful or useful feedback, and seems like a post created for purposes of trolling. Even if everyone who uses the product HATES that person's designs, unless you're going to make suggestions and/or explain WHY you hate the products the person designed, it seems like something better addressed elsewhere - possibly in an email to the company, or, more likely, in a conversation with friends. Unfortunately for most businesses, it seems like customers who have several disappointing experiences often don't approach the company, but instead refuse to purchase any more products and warn friends/family/acquaintances away.

However, it seems like saying "I hate this product because every time I take it out of the packaging, my cat speaks in tongues and the drapes burst into flames!" would be useful feedback - no one is going to continue purchasing products that may be demonically possessed. Or that they find unappealing.

Similarly, it seems to me to be a legitimate statement that you, as a customer, feel disconnected from the direction the company is moving, that a product purchased from them is a poor value, that you are frustrated by issues with product delivery, or that a product fails to preform in the fashion advertised. And, when a product fails to preform as expected, is not delivered on time, includes hidden fees, or is left out of an order, it seems unrealistic to expect every customer who has been disappointed to be ultra-courteous, discreet, and patient. Penalizing someone for critiquing a *product* or *service* that they have paid for to the very people best able to rectify the situation on a public forum to encourage accountability seems not only unfair, but likely to backfire. In that regard, I agree with your statement that saying the critique is "mean" misses the whole point - namely, that the person issuing the critique sees themselves as having been duped or taken advantage of in some way, a behavior that can also be classified as "mean".

That is a shocker- I thought their MO was to just delete anything they don't like so there is no evidence....

Oh! I was, in no way, saying that! I agree that if it doesn't have anything to do with business it shouldn't be there. And I don't even like comments like "it just isn't my style" because that's an opinion and just because I don't like something doesn't mean someone else doesn't. But when they changed the card kit to a stationary kit that was bad business. What they should of done is started a stationary kit and discontinued the card kit. They are not open and honest with customers like taking preorders on an item then switching the photo and not saying anything. I learned that stuff on the boards because they don't communicate. Companies are bound to make mistakes but they don't handle them well and the MB seems like the only place to keep them honest and open. That's all I'm saying. I wouldn't even call an employee out by name because no matter what an employee does it is still the company and they are responsible for that employee.

wow. Absolutely wow.

Ha! "Throbbing member".

Eta: apparently I'm only throbbing for one post before making it to junior member.

My "market research" comment was on the cardstock thread. I said that the reason they didn't have that add on anymore is because their "market research" apparently concluded nobody has time to make cards. Even though the CT pretty much made all handmade cards. I said that you couldn't even supplement the cardstock from the main kit because they took two more sheets from the kit. I don't think that was mean. Or negative. Just is what is is.