lizacreates
Pearl Clutcher
Posts: 3,862 
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Post by lizacreates on Sept 12, 2015 3:58:13 GMT
Have you and @aggiebonfire sent them an "Are you sure?" email? Someone should give them a taste of their own annoying medicine! And I'm really surprised that I did not get a kicked out message. I have been very vocal and negative as well. All I can say is "Bring it on!" Have any of you seriously considered consulting a lawyer? One that focuses on consumer issues? Ha! No! My husband did say that if they didn't refund me for what is left on the class, he would dispute the charges with the credit card company. I wasn't slandering the company on the message boards. You can't take something I paid for because you disagree with me. Or you feel I am negative. And there was no "If you are negative on our message boards, we will delete all the files and classes you paid for." TOU when I paid for the class. April is just a little bitch that can't handle the truth. And rightfully you should. Once you bought and paid for something it's yours. If they block your use of the class then they should return the money. |
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lizacreates
Pearl Clutcher
Posts: 3,862
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Post by lizacreates on Sept 12, 2015 4:01:41 GMT
No leg to stand on - it's their MB, they have every right to run it the way they see fit. What would anyone want anyway from them - an apology? Feelings are running rampant right now. Just breathe and let it go is my friendly advice. Look at it as an opportunity to check out much better clubs that will treat you fairly. I wasn't just referring to the kicking out of members. I am also referring to all of the illegal activity that they seem to be getting away with. The giveaways, the stalling emails and then charging cards without permission, and I'm pretty sure that it is illegal to stop someone from purchasing from their site. What other illegal actions can we add to the list? There's nothing "illegal" about the giveaways. If they run a giveaway and they gave out the prize, even if it's to favored customers, they've done nothing wrong. Stalling emails - don't know what that's about (?) Charging credit cards without permission - when did this happen? Stop someone from purchasing from their site - nothing illegal there; any seller is free to refuse buyers he/she doesn't wish to sell to |
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Post by christyharris on Sept 12, 2015 4:12:12 GMT
I wasn't just referring to the kicking out of members. I am also referring to all of the illegal activity that they seem to be getting away with. The giveaways, the stalling emails and then charging cards without permission, and I'm pretty sure that it is illegal to stop someone from purchasing from their site. What other illegal actions can we add to the list? There's nothing "illegal" about the giveaways. If they run a giveaway and they gave out the prize, even if it's to favored customers, they've done nothing wrong. Stalling emails - don't know what that's about (?) Charging credit cards without permission - when did this happen? Stop someone from purchasing from their site - nothing illegal there; any seller is free to refuse buyers he/she doesn't wish to sell to They have been running illegal giveaways. The one last week was actually considered a lottery and they are not licensed to run a lottery. Which is why they shut it down early. Plus the "no purchase necessary" fine print clause that said you had to write an essay and they had to receive it in Kentucky in 48 hours, all illegal. And any giveaways internationally that did not comply with all international laws. The stalling emails have occurred when someone has emailed to cancel their subscription within the allowed non penalty time and SC sends multiple "Are you sure?" emails until the date has passed and then they charge the person's card and ship their kit even though they asked to cancel. |
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lizacreates
Pearl Clutcher
Posts: 3,862
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Post by lizacreates on Sept 12, 2015 4:12:35 GMT
It looks like the return service they're providing is called UPS Returns Plus and is listed as costing $7.70 USD in addition to the shipping fee they'll have to fork over. Ouch. I wouldn't want to be them right now. Someone's head will roll come Monday. Whoever that was needs to be updating his/her résumé now. |
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lizacreates
Pearl Clutcher
Posts: 3,862
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Post by lizacreates on Sept 12, 2015 4:24:41 GMT
There's nothing "illegal" about the giveaways. If they run a giveaway and they gave out the prize, even if it's to favored customers, they've done nothing wrong. Stalling emails - don't know what that's about (?) Charging credit cards without permission - when did this happen? Stop someone from purchasing from their site - nothing illegal there; any seller is free to refuse buyers he/she doesn't wish to sell to They have been running illegal giveaways. The one last week was actually considered a lottery and they are not licensed to run a lottery. Which is why they shut it down early. Plus the "no purchase necessary" fine print clause that said you had to write an essay and they had to receive it in Kentucky in 48 hours, all illegal. And any giveaways internationally that did not comply with all international laws. The stalling emails have occurred when someone has emailed to cancel their subscription within the allowed non penalty time and SC sends multiple "Are you sure?" emails until the date has passed and then they charge the person's card and ship their kit even though they asked to cancel. That's why, when they were alerted to the mistake of obligating purchase, they changed the wording to comply with rules of contests (by adding the OPTION to write an essay). They corrected their mistake. Requiring receipt of the essay within 48 hours is not illegal; there are even contests that run for only 24 hours. Their contest was closed to international. The only country outside of the U.S. that was allowed was Canada and their contest rules included the Canadian requirement of a skills-based question for the winner. The "are-you-sure" emails I had addressed in an earlier post. The customer can contact her credit card company to dispute the kit charge since it occurred after the cancellation. I think what's happening is that sometimes people confuse what's unethical with what's illegal. Have they been unethical? Yes. Have they done anything illegal? No. |
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Post by aggiebonfire00 on Sept 12, 2015 4:31:57 GMT
The giveaway wasn't an actual giveaway at first though. Someone correct me if I am wrong, but I thought you got entries into the giveaway by purchasing certain products.
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lizacreates
Pearl Clutcher
Posts: 3,862
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Post by lizacreates on Sept 12, 2015 4:45:28 GMT
The giveaway wasn't an actual giveaway at first though. Someone correct me if I am wrong, but I thought you got entries into the giveaway by purchasing certain products. Yes, that's true. (See my reply to Christie.) That's why when they were alerted to their mistake (obligating purchase) they changed their rules to comply properly with rules of contests simply by adding the option to send in an essay. It's laughable, I know, but not illegal. |
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Post by anniefb on Sept 12, 2015 4:53:41 GMT
Guess who just received notice that they are being "kicked out" of Studio Calico. I'm shaking right now. More out of anger. I would like to know if they were reading posts here and got confused. Because, I mind my p's and q's since the new TOU... OMG  That's ridiculous. I can't recall anything that's against the TOU. |
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Post by anniefb on Sept 12, 2015 4:57:33 GMT
Looks like they're cleaning up the place... I think this is a continuation of what we talked about the other day - removing anything negative. |
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Post by anniefb on Sept 12, 2015 5:00:29 GMT
So I skimmed over the TOU. The board's purpose is for warm and fuzzies only. I hate when ppl say "whaaaa, that person was mean to mean". It's not mean if it's the truth. That board is a great idea if you want to know how your customers feel they are being treated. All their issues have nothing to do with that board so this will fix nothing. If customers were getting emails and communication that would help a great deal. Some only find out about their kits on the boards. It takes forever for SC to answer questions. Their are those that still don't know how things are being handle this month. I will buy this at a discount but I am done hanging on their board. And now we all have the fear of loosing what we've paid for. And how can they say your files and videos will all be there if they boot you off. I'll be backing my stuff up this weekend. I just spent some time downloading my remain classes just in case. |
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Post by anniefb on Sept 12, 2015 5:06:49 GMT
How much is shipping? Surely it would be cheaper at this point for them to let you keep the duplicates? Absolutely agree. After all, it's all their mistake. If I get duplicate items in New Zealand, someone is going to have to fly over and prise them out of my hands because I ain't paying to return them! |
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Post by anniefb on Sept 12, 2015 5:11:26 GMT
I wanted to come over here and let you guys know that I'm in Facebook group, and there are not one, not two, not three, but at least five people who have stated they have received duplicate boxes that they did not order. One of those persons received 10 emails with instructions on how it's to be sent back to them! On top of that there is one person who is short a kit she ordered. I am completely flabbergasted at their screw ups and I don't even order anything from them. If they think people are just talking on this forum then they are sadly mistaken. It's all over the place. Never heard anything so ridiculous and I've done a lot of shopping from a lot of different companies. |
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Post by anniefb on Sept 12, 2015 5:13:15 GMT
I'm new here, but have reading along for quite a long time. Man... I am about to lose my sh*t! Between deleted comments like the one on the mini tape dispenser (for just saying that they didn't like it?) to locking threads to deleting members. I can barely handle it. Now I am being asked to sit around my house for the next two weeks waiting for a UPS man to pick up a second package that they sent me on accident? Most companies would just be like, "Our fault... go ahead and keep it for being such a loyal customer." But it seems like SC is just like " WE HATE ALL OF YOU GIVE US BACK OUR STUFF NOW! " . (even though I am victim of them not sending me products that I paid for... which I have yet to receive from TWO MONTHS AGO!). sorry guys... end rant. I'd be livid too. Honestly, they have no idea about how to handle mistakes. |
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Post by anniefb on Sept 12, 2015 5:16:06 GMT
I just saw this on "the blog." What a great idea if you're crazy enough to commit to those fools: Well, at least there's a way for people to get out of their SC subs early. Just express dissatisfaction on their boards and poof! Cancelled sub, no penalties. OMG that made my day  |
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Post by anniefb on Sept 12, 2015 5:18:38 GMT
Just want to clarify that I'm The one that got 10 emails. I did get 10 emails but only four convos. I think my email got over excited or something. Having said that I can't believe this is happening and they expect me to sit around two weeks to have someone pick it up. Not to mention that one box weighs a whole 2lb more than the other and I opened both. I'd just leave it outside on your porch or something. The whole thing is ridiculous. All those USPS trucks driving around for weeks picking up boxes, going backwards and forward because no-one is home - how many millions is that going to cost? |
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lizacreates
Pearl Clutcher
Posts: 3,862
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Post by lizacreates on Sept 12, 2015 5:37:48 GMT
I'm new here, but have reading along for quite a long time. Man... I am about to lose my sh*t! Between deleted comments like the one on the mini tape dispenser (for just saying that they didn't like it?) to locking threads to deleting members. I can barely handle it. Now I am being asked to sit around my house for the next two weeks waiting for a UPS man to pick up a second package that they sent me on accident? Most companies would just be like, "Our fault... go ahead and keep it for being such a loyal customer." But it seems like SC is just like " WE HATE ALL OF YOU GIVE US BACK OUR STUFF NOW! " . (even though I am victim of them not sending me products that I paid for... which I have yet to receive from TWO MONTHS AGO!). sorry guys... end rant. Just curious...are you a U.S. customer? Has SC emailed you a shipping date? |
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oddowl
Shy Member
Posts: 12
Sept 11, 2015 23:12:59 GMT
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Post by oddowl on Sept 12, 2015 5:42:50 GMT
I'm new here, but have reading along for quite a long time. Man... I am about to lose my sh*t! Between deleted comments like the one on the mini tape dispenser (for just saying that they didn't like it?) to locking threads to deleting members. I can barely handle it. Now I am being asked to sit around my house for the next two weeks waiting for a UPS man to pick up a second package that they sent me on accident? Most companies would just be like, "Our fault... go ahead and keep it for being such a loyal customer." But it seems like SC is just like " WE HATE ALL OF YOU GIVE US BACK OUR STUFF NOW! " . (even though I am victim of them not sending me products that I paid for... which I have yet to receive from TWO MONTHS AGO!). sorry guys... end rant. Just curious...are you a U.S. customer? Has SC emailed you a shipping date? Yes I am a US customer and no... no shipping date and no refund yet. |
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Post by Skellinton on Sept 12, 2015 5:46:30 GMT
The giveaway wasn't an actual giveaway at first though. Someone correct me if I am wrong, but I thought you got entries into the giveaway by purchasing certain products. Yes, that's true. (See my reply to Christie.) That's why when they were alerted to their mistake (obligating purchase) they changed their rules to comply properly with rules of contests simply by adding the option to send in an essay. It's laughable, I know, but not illegal. But it is illegal. They can't change the rules after the fact and then close it early and expect it to be ok. Requiring a purchase was illegal, sure they changed it after they were alerted to the fact that what they were doing was illegal, but you can't make it legal retroactively. I can't leave a store with an item I didn't pay for and return it after I get caught. Even if I returned it I would still have shoplifted. |
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Post by cade387 on Sept 12, 2015 5:59:27 GMT
I wasn't just referring to the kicking out of members. I am also referring to all of the illegal activity that they seem to be getting away with. The giveaways, the stalling emails and then charging cards without permission, and I'm pretty sure that it is illegal to stop someone from purchasing from their site. What other illegal actions can we add to the list? There's nothing "illegal" about the giveaways. If they run a giveaway and they gave out the prize, even if it's to favored customers, they've done nothing wrong. Stalling emails - don't know what that's about (?) Charging credit cards without permission - when did this happen? Stop someone from purchasing from their site - nothing illegal there; any seller is free to refuse buyers he/she doesn't wish to sell to The "giveaways" are illegal because they were requiring a purchase to be entered. mikeschinkel.com/blog/nopurchaserequireditsthelaw/ |
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Post by aggiebonfire00 on Sept 12, 2015 6:03:50 GMT
Did anyone buy product to get an entry into their giveaway? Would SC be obligated to refund them since they canceled the giveaway? Or obligated if contacted via conversation?  |
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lizacreates
Pearl Clutcher
Posts: 3,862
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Post by lizacreates on Sept 12, 2015 6:21:10 GMT
I'm just going to type one answer here for Skellinton and cade387, just for convenience.
Skellinton - YES, but WHEN did they change the rule? Had they already started collecting entriesBEFORE the change? By the time I saw the rules, they had already complied. I'm not arguing with you (pls remember that I am not against anyone here, I was also an unhappy SC sub; I just prefer to deal with facts). Because if they had changed the rules to give an alternative method of free participation BEFORE collecting entries, then they are in the clear. If anyone here truly believes that what they did is against FTC Contest rules, then I urge you to report them. However, before you do so, ensure that you have proof of when (time) they changed the rules and the time they began collecting entries.
cade387 - Kindly read my prior posts.
Folks, I'm on the side of angels here. But pls be careful in the words you use. If you continually use words such as "illegal," bear in mind that unless you can prove your statement to be irrefutable fact, your statement can be construed as libel against a company and a violation of fair trade.
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Post by penny on Sept 12, 2015 8:13:42 GMT
I'm not sure what American laws about refusing service are like, but in Canada businesses are allow to refuse service in certain specific circumstances...
It can't be discriminatory - violate our "Human Rights", similar to your "Civil Rights"... And the onus is on the business, to prove that the customer's behaviour causes a legitimate disruption that results in undue hardship...
Undue hardship doesn't mean the customer asks a lot of questions, or says they liked your old product better... It's a pretty high threshold - the business essentially has to be able to prove that serving that customer would cause serious harm to the company, ex. bankruptcy...
If a customer is committing a crime, they can also be refused service... Assault, theft, vandalism are obvious... In this situation, SC would have the burden of proving that MB comments were slander, malicious, untrue, etc... And even then, they'd have to explain why revoking the customer's access to the MBs wasn't a fair resolution... Blocking access would not be considered undue hardship...
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Post by saralovesducks on Sept 12, 2015 8:34:38 GMT
So I skimmed over the TOU. The board's purpose is for warm and fuzzies only. I hate when ppl say "whaaaa, that person was mean to mean". It's not mean if it's the truth. That board is a great idea if you want to know how your customers feel they are being treated. All their issues have nothing to do with that board so this will fix nothing. If customers were getting emails and communication that would help a great deal. Some only find out about their kits on the boards. It takes forever for SC to answer questions. Their are those that still don't know how things are being handle this month. I will buy this at a discount but I am done hanging on their board. And now we all have the fear of loosing what we've paid for. And how can they say your files and videos will all be there if they boot you off. I'll be backing my stuff up this weekend. I have mixed feelings about censoring messageboards, but I don't think perception of truth of statements should be the ONLY screening criteria - if someone posted that Jenny Fakename, SC employee, is an adulterer, AND it happened to be true, I'd still think that the post should be deleted. I feel this way because it's irrelevant to the goods or services for purchase from SC, AND the purpose of the post seems to be to shame or otherwise harm Ms. Fakename. The only time it would be relevant is if SC advertised a guarantee to customers that no one in the company had ever engaged in an extramarital affair, or if Ms. Fakename was sending out damaged goods, failing to mail products, or skimming items from customer's kits as part of elaborate role playing in the context of that affair. I also think that directly telling someone on a company's messageboard that their product designs suck and they are talentless is not helpful or useful feedback, and seems like a post created for purposes of trolling. Even if everyone who uses the product HATES that person's designs, unless you're going to make suggestions and/or explain WHY you hate the products the person designed, it seems like something better addressed elsewhere - possibly in an email to the company, or, more likely, in a conversation with friends. Unfortunately for most businesses, it seems like customers who have several disappointing experiences often don't approach the company, but instead refuse to purchase any more products and warn friends/family/acquaintances away. However, it seems like saying "I hate this product because every time I take it out of the packaging, my cat speaks in tongues and the drapes burst into flames!" would be useful feedback - no one is going to continue purchasing products that may be demonically possessed. Or that they find unappealing. Similarly, it seems to me to be a legitimate statement that you, as a customer, feel disconnected from the direction the company is moving, that a product purchased from them is a poor value, that you are frustrated by issues with product delivery, or that a product fails to preform in the fashion advertised. And, when a product fails to preform as expected, is not delivered on time, includes hidden fees, or is left out of an order, it seems unrealistic to expect every customer who has been disappointed to be ultra-courteous, discreet, and patient. Penalizing someone for critiquing a *product* or *service* that they have paid for to the very people best able to rectify the situation on a public forum to encourage accountability seems not only unfair, but likely to backfire. In that regard, I agree with your statement that saying the critique is "mean" misses the whole point - namely, that the person issuing the critique sees themselves as having been duped or taken advantage of in some way, a behavior that can also be classified as "mean". Okay, I still have a few pages to get through before I comment on everything, but this.I am dying hahaha |
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Post by saralovesducks on Sept 12, 2015 9:03:50 GMT
What.The.Hell. @abr79 and aggiebonfire00 I am sorry this happened to you, it SUCKS. I'm sure you'll be missed over there, I know I will, although I am considering not participating on those MB any more. I am speechless. Banning members?!  I am DONE. They are never getting my business again. And the shipping issue...hilarious. The REALLY need to get their shit together over there. Not only things are not improving, they're getting worse! Way worse. I am a bit anxious about the AE/SC relationship, I just hope SC's incompetence doesn't tarnish Ali. She is such a genuine person with an actual love for scrapbooking and story telling. Also feeling anxious about DD  Hope there's some kind of MB on Ali's site. |
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Post by wrightboysmum on Sept 12, 2015 10:30:05 GMT
I'm shocked that their continuing to go from bad to worse.
Removing card stock from the SB kit would have bugged me greatly as it's the base of my LOs. How long until they tell people they are too busy to scrapbook? I read your posts ladies and there was nothing wrong with them. I'm glad you can post here freely. You always make me smile.
I was thinking about the DD but I'm going to spend my money elsewhere.
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lmcge
New Member
Posts: 8
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Post by lmcge on Sept 12, 2015 11:58:16 GMT
I'm shocked that their continuing to go from bad to worse. Removing card stock from the SB kit would have bugged me greatly as it's the base of my LOs. How long until they tell people they are too busy to scrapbook? I read your posts ladies and there was nothing wrong with them. I'm glad you can post here freely. You always make me smile. I was thinking about the DD but I'm going to spend my money elsewhere. Part of me feels the same way. But I do genuinely like Ali and her products and classes. I've taken many of them over the years and taken part in many of the projects. I wish she was working with anyone else but hopefully she gets the biggest cut of the deal and she does make sure her CS is top-notch. |
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Deleted
Posts: 0
Nov 27, 2024 16:31:42 GMT
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Post by Deleted on Sept 12, 2015 12:18:48 GMT
Ok now that my jealousy has subsided, I'm completely baffled at how I'm still a member? I'm no longer subbing and I've bought no classes or digital files ever. Do you think they are going after people with paid for product sitting in their accounts? Because deleting me would have no impact on me, I've gotten everything I paid for.
But seriously I am surprised. I've been very vocal about my dissatisfaction.
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Deleted
Posts: 0
Nov 27, 2024 16:31:42 GMT
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Post by Deleted on Sept 12, 2015 12:21:56 GMT
[ /br] (raising my hand) it was me. Sorry, notsorry. Lol I totally missed your comment! What did you say? You really want to get that email from the Customer Experience Manager don't you? I wish I could have that job! It's like being the weatherman. Crappy Customer Experiences all around and yet you aren't fired!!! The MB was an awesome place to be back in the day, especially when Lorie was around! And seriously, I have been a customer for 8 years. Wouldn't you think if they were discouraged by the eroding relationship, they would start a conversation with me? Oh wait! They are too busy making fuzzy videos for sneaks and making trendy drinks and getting involved with that new platform that they were talking about in chat the other day. What a bunch of incompetent fools. They are going to crash and burn just like 2 peas and SISTV. And the contest. WTF?!?!? i posted that the order fillers "on fire" this week really were, sending out duplicates. I was stating a fact, they were...lol |
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Deleted
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Nov 27, 2024 16:31:42 GMT
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Post by Deleted on Sept 12, 2015 12:26:04 GMT
Also regarding illegal activity--I think a good lawyer could possibly argue the Amelia dies as a bait and switch.
Dies were listed in the preorder contents. Then they weren't going to arrive in time so they were removed from contents, listed separately at what was it? $20? I don't recall but then nothing else replaced it in the kits, price never changed. Some people said they preordered just for the die. And then told they would have to purchase separately. I'm 100% positive that's a bait and switch. It if isn't then it should be.
I've only been around a year. I can't imagine stories from people who've been there longer.
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Deleted
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Nov 27, 2024 16:31:42 GMT
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Post by Deleted on Sept 12, 2015 12:27:42 GMT
I'm shocked that their continuing to go from bad to worse. Removing card stock from the SB kit would have bugged me greatly as it's the base of my LOs. How long until they tell people they are too busy to scrapbook? I read your posts ladies and there was nothing wrong with them. I'm glad you can post here freely. You always make me smile. I was thinking about the DD but I'm going to spend my money elsewhere. Part of me feels the same way. But I do genuinely like Ali and her products and classes. I've taken many of them over the years and taken part in many of the projects. I wish she was working with anyone else but hopefully she gets the biggest cut of the deal and she does make sure her CS is top-notch. i don't even like Ali's name being brought up because she is such a class act. But being affiliated with SC--I hope she severs that connection so her business continues to thrive. I fear what will happen if she sticks around. |
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That's ridiculous. I can't recall anything that's against the TOU. 
I am DONE. They are never getting my business again. 
Hope there's some kind of MB on Ali's site.
