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Post by Skellinton on Sept 13, 2015 15:11:29 GMT
I wonder if SC does lurk here? I'm so sorry for calling out your post and bringing more attention to it.  Oh, no biggie. I don't blame you or this thread. I don't really understand their TOU and don't think my post officially went against it, but I guess I knew they wouldn't like the thread or I wouldn't have titled it the way I did. It wasn't transactional, it wasn't a customer service issue, it wasn't rude, it wasn't disrespectful, it wasn't personally criticizing staff or other members. I thought it was real and meaningful - not rude and mean. There was only one comment underneath before they locked it and I don't remember it breaking the TOU either. They locked it before anyone else could comment. It wasn't rude or against the TOU that I could see either. I just think, like the post about how no one is required or obligated to send back the extra packages, that it is info SC just doesn't want their customers to know. |
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Post by Skellinton on Sept 13, 2015 15:14:51 GMT
There are a couple people that posted on a shipping thread saying their packages haven't shipped yet... They probably have nothing to send them! I can't believe SC hasn't reached out to them yet to explain! It's 9/13 already! Crazy. That just boggles the mind,doesn't it? They must be waiting for items to be returned, but has anything sold out except the Halloween stamp and a few of the half priced add ons? I would love to know how many orders they really sent. Were any of them regular sub orders? I have two boxes coming, but I only ordered from their Labor Day sale. Who else here has double boxes coming? |
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Post by Skellinton on Sept 13, 2015 15:17:57 GMT
How was DL? Did you see the HMH? I can't wait to see it 3.5 months!!!!!! It was great! We hadn't been in over two years as our family has been saving up to go to WDW in November. So today was the day that we got our Premier Passes good for both coasts! And yes we went on the Haunted Mansion ride and even though we were miserable standing in line for it (91 degrees with 40% humidity) it was worth it to see the updated technology in the elevator ceiling! I thought of you while I was on it! My son had me take a picture of Jack during the ride! I'm going to try stamping mine before I go to bed but it definitely is not a U on mine but more like a backwards N. I was just wondering if anyone else's was like that. Glad you had a great time, I am so excited about my trip! Super jealous you have the premium passes, I would love to necessitate annual passes!!!! Have a great time in WDW, ride the new 7 dwarves mine train for me!!!! |
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Post by Skellinton on Sept 13, 2015 15:25:05 GMT
I don't understand why Brene Brown would sign with SC when she had a partnership with Oprah. Oprah! She had a class related to her first book there that I took. Actually Ali was a contributor for one piece. Maybe that's how she connected to SC? I just don't get why SC is biggering and biggering themselves when they can't adequately handle what they already have! They keep touting themselves as a small business, but they keep adding more collaborations when they are already having trouble maintaining what they have. Is April really that un self aware? I don't know of any other kit clubs A. Requiring a 12 month commitment from their members or B. having sale after sale after sale of left over kits or C. having such extreme promos to get new subbers or get old subbers back. It is just astonishing to me that they still think they are the premier SB kit and are peddling themselves that way. Clearly SC wants Brene Brown and Jaquari because they see $$$$, plain and simple. |
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janeangel
Junior Member
Posts: 87 
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Post by janeangel on Sept 13, 2015 15:32:19 GMT
On the duplicate orders - has there been anyone not getting packages/ missing a lot of items? It seems if they sent out so many duplicates that they would not have enough to send out to other people who ordered. I know impearia is missing the Halloween stanp but that is the only one I have seen. If they do have enough, that is quite a bit of excess inventory and not exactly sure how it is worth it to get it all back when it will probably be sold at a discount later on... They said I have a duplicate box coming. UPS shows the weight of one box is 3LBS and the other is 2.7LBS- that seems like a pretty big discrepancy to me since this is paper products. I'm opening the 3LB box and the other box too if there's anything missing in the first one. I won't do it, but I would love to return the duplicate PL kit in one of the flimsy boxes and keep the extra pouch! Haha. Did anyone else have that thought? |
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Post by abr79 on Sept 13, 2015 15:41:01 GMT
janeangel hilarious. You should. @skellinton I have 2 boxes coming but mine are just add-on kits from the labor day sale. I didn't order the Halloween stamp or I would totally send it to impearia. impearia I agree - don't let this mishap slide. cath4k ugh. Nope, your pose was not against TOU. But it talks about things they just want to sweep.under the rug. Too bad I PM'd quite a few people yesterday letting them know about getting banned. So, people are gnna know.
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cabrady93
Shy Member
Posts: 22
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Post by cabrady93 on Sept 13, 2015 15:48:46 GMT
I ordered the PL Main kit (my sub)
Bakelite and Saturn addons
2 tubes of Color Theroy ink
class kit
I got doubles of all of these. The only thing I even want to keep is the alpha from the Saturn addon lol maybe some cards from my PL kit that I really like, but nothing else.
I could see them wanting the class kit back because I don't want someone to miss out on that because I got 2, but I really doubt they need any of the other stuff back. Of course I'm willing to send it all back.
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Post by cath4k on Sept 13, 2015 16:13:44 GMT
Oh, no biggie. I don't blame you or this thread. I don't really understand their TOU and don't think my post officially went against it, but I guess I knew they wouldn't like the thread or I wouldn't have titled it the way I did. It wasn't transactional, it wasn't a customer service issue, it wasn't rude, it wasn't disrespectful, it wasn't personally criticizing staff or other members. I thought it was real and meaningful - not rude and mean. There was only one comment underneath before they locked it and I don't remember it breaking the TOU either. They locked it before anyone else could comment. I didn't know you had a blog! I just got back from running, so I need to get cleaned up…but I am going to go back and look at all of your PL layouts! I can't wait to use my "The End" card!  Yeah, I have a blog. I am not sure how inspiring it is for crafty people, though. I have embraced a simpler approach this year and don't post about techniques or products that I use. I did post about how I achieve white borders in PL because I was asked about it several times, but I only occasionally make a scrappy comment.
I mostly blog to share the weekly details with family and friends and because I think my kids are more likely to go back and look through their lives online rather than through my albums. Although, to be honest, I think the majority of viewers end up being my online scrappy friends, so maybe I should change things up. Who knows? Haha.
Let me guess what you are going to use that "The End" card for??
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Post by christyharris on Sept 13, 2015 16:14:05 GMT
On the duplicate orders - has there been anyone not getting packages/ missing a lot of items? It seems if they sent out so many duplicates that they would not have enough to send out to other people who ordered. I know impearia is missing the Halloween stanp but that is the only one I have seen. If they do have enough, that is quite a bit of excess inventory and not exactly sure how it is worth it to get it all back when it will probably be sold at a discount later on... They said I have a duplicate box coming. UPS shows the weight of one box is 3LBS and the other is 2.7LBS- that seems like a pretty big discrepancy to me since this is paper products. I'm opening the 3LB box and the other box too if there's anything missing in the first one. I won't do it, but I would love to return the duplicate PL kit in one of the flimsy boxes and keep the extra pouch! Haha. Did anyone else have that thought? That would be so awesome! You could include a not saying that you had extra boxes and didn't want them to go to waste! |
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Post by cath4k on Sept 13, 2015 16:15:34 GMT
janeangel hilarious. You should. @skellinton I have 2 boxes coming but mine are just add-on kits from the labor day sale. I didn't order the Halloween stamp or I would totally send it to impearia. impearia I agree - don't let this mishap slide. cath4k ugh. Nope, your pose was not against TOU. But it talks about things they just want to sweep.under the rug. Too bad I PM'd quite a few people yesterday letting them know about getting banned. So, people are gnna know. When I posted I didn't want to mention you two by name, so I had quite a few people PM me and ask me what was going on. I directed them to this thread so they could read it for themselves. |
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sierra
Junior Member
Posts: 98
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Post by sierra on Sept 13, 2015 16:38:49 GMT
impearia There's a group on Facebook called SC Stamp Search that you could join and see if you can get it from there.
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sierra
Junior Member
Posts: 98
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Post by sierra on Sept 13, 2015 16:39:32 GMT
Also I can't believe SC is banning people now.
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Post by goldenblind221 on Sept 13, 2015 17:01:14 GMT
On another note, I received my PL kit and I am happy, Happy, HAPPY!!!!! Why? Because it's the last of them. I am out! Done! Finished with SC products. I'm still on the fence with Ali and am committed through the end of the year. But next year, I just don't know. And I've been a huge Ali supporter. I guess all the drama has worn me out. so you're finally free at last?  |
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Post by goldenblind221 on Sept 13, 2015 17:03:48 GMT
I ordered the PL Main kit (my sub) Bakelite and Saturn addons 2 tubes of Color Theroy ink class kit I got doubles of all of these. The only thing I even want to keep is the alpha from the Saturn addon lol maybe some cards from my PL kit that I really like, but nothing else. I could see them wanting the class kit back because I don't want someone to miss out on that because I got 2, but I really doubt they need any of the other stuff back. Of course I'm willing to send it all back. you're sending it back? No! Damn I wish I was one of the double box people! My stuff hasn't even shipped yet! (My fault, not SC) |
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Post by goldenblind221 on Sept 13, 2015 17:07:13 GMT
janeangel hilarious. You should. @skellinton I have 2 boxes coming but mine are just add-on kits from the labor day sale. I didn't order the Halloween stamp or I would totally send it to impearia. impearia I agree - don't let this mishap slide. cath4k ugh. Nope, your pose was not against TOU. But it talks about things they just want to sweep.under the rug. Too bad I PM'd quite a few people yesterday letting them know about getting banned. So, people are gnna know. When I posted I didn't want to mention you two by name, so I had quite a few people PM me and ask me what was going on. I directed them to this thread so they could read it for themselves. Rally the troops, so to speak. 60+ pages is a lot to sift through. It's a pretty daunting thread! Entertaining as hell, though. |
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Post by Flibbertigibbet on Sept 13, 2015 17:47:47 GMT
My order from Labor Day was shorted because they sent doubles to everyone. The stickers I ordered contained a nice little note saying sorry but we oversold (a.k.a. Sucks to be you.) They said they would be in touch but, of course they didn't let me know before they shipped my order. Or after they shipped my order. I've heard they will offer a store credit rather than a refund. Does anyone know if this is true? That would be a violation of FTC rules.
I don't understand how they can be so profoundly bad at customer service and business. They make the same mistakes over and over. Sending out the double kits was the cherry on top. I don't see them in business three years from now. I think we need to start a pool.
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senkim
One Post Wonder
Posts: 1
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Post by senkim on Sept 13, 2015 18:01:08 GMT
I'm not sure if this has been stated before, but don't think for a second that SC does not monitor this board, just saying.....
Also, why is there never anything on thier FB page about these problems, does nobody post there?
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Post by goldenblind221 on Sept 13, 2015 18:02:24 GMT
My order from Labor Day was shorted because they sent doubles to everyone. The stickers I ordered contained a nice little note saying sorry but we oversold (a.k.a. Sucks to be you.) They said they would be in touch but, of course they didn't let me know before they shipped my order. Or after they shipped my order. I've heard they will offer a store credit rather than a refund. Does anyone know if this is true? That would be a violation of FTC rules. I don't understand how they can be so profoundly bad at customer service and business. They make the same mistakes over and over. Sending out the double kits was the cherry on top. I don't see them in business three years from now. I think we need to start a pool. Nooooooo, really? Who said that? I would report their asses so fast and with a vengeance! |
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Post by mdith4him on Sept 13, 2015 18:07:20 GMT
I'm not sure if this has been stated before, but don't think for a second that SC does not monitor this board, just saying..... Also, why is there never anything on thier FB page about these problems, does nobody post there?  Studio Calico stealth-ninja lurkers I looked at their FB page the other day and it doesn't seem super active in terms of people posting to their wall. |
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Post by mdith4him on Sept 13, 2015 18:08:46 GMT
My order from Labor Day was shorted because they sent doubles to everyone. The stickers I ordered contained a nice little note saying sorry but we oversold (a.k.a. Sucks to be you.) They said they would be in touch but, of course they didn't let me know before they shipped my order. Or after they shipped my order. I've heard they will offer a store credit rather than a refund. Does anyone know if this is true? That would be a violation of FTC rules. Nooooooo, really? Who said that? I would report their asses so fast and with a vengeance! Yes. Store credit is okay (I think) if YOU as the customer made some mistake, but if the company makes the mistake, they should offer either a refund OR a store credit. Credit might be totally fine with some people, but I imagine a lot of people just want their money back. |
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Post by Skellinton on Sept 13, 2015 18:15:53 GMT
I bet imperia's post will be next to go since someone posted it is against tou. I imagine on Monday more members will be getting banned notices or warnings. People are bing kind of sassy over there today!  |
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lizacreates
Pearl Clutcher
Posts: 3,862
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Post by lizacreates on Sept 13, 2015 18:16:04 GMT
My order from Labor Day was shorted because they sent doubles to everyone. The stickers I ordered contained a nice little note saying sorry but we oversold (a.k.a. Sucks to be you.) They said they would be in touch but, of course they didn't let me know before they shipped my order. Or after they shipped my order. I've heard they will offer a store credit rather than a refund. Does anyone know if this is true? That would be a violation of FTC rules. I don't understand how they can be so profoundly bad at customer service and business. They make the same mistakes over and over. Sending out the double kits was the cherry on top. I don't see them in business three years from now. I think we need to start a pool. Hope you don't mind, but can you help me understand? Did SC charge you for the oversold item even though they didn't send it? What's the store credit or refund for? |
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janeangel
Junior Member
Posts: 87
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Post by janeangel on Sept 13, 2015 18:17:43 GMT
They said I have a duplicate box coming. UPS shows the weight of one box is 3LBS and the other is 2.7LBS- that seems like a pretty big discrepancy to me since this is paper products. I'm opening the 3LB box and the other box too if there's anything missing in the first one. I won't do it, but I would love to return the duplicate PL kit in one of the flimsy boxes and keep the extra pouch! Haha. Did anyone else have that thought? That would be so awesome! You could include a not saying that you had extra boxes and didn't want them to go to waste! LOL...You ladies are awesome...better yet I should send a handmade card that says #SorryNotSorry! |
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Post by abr79 on Sept 13, 2015 18:34:23 GMT
You have time to make a card janeangel? I was under the understanding that no one has time to make cards anymore?? LOL. better yet, ship back half.of the shipment and include the "good enough" card from the PL kit. |
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janeangel
Junior Member
Posts: 87
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Post by janeangel on Sept 13, 2015 18:36:35 GMT
My order from Labor Day was shorted because they sent doubles to everyone. The stickers I ordered contained a nice little note saying sorry but we oversold (a.k.a. Sucks to be you.) They said they would be in touch but, of course they didn't let me know before they shipped my order. Or after they shipped my order. I've heard they will offer a store credit rather than a refund. Does anyone know if this is true? That would be a violation of FTC rules. I don't understand how they can be so profoundly bad at customer service and business. They make the same mistakes over and over. Sending out the double kits was the cherry on top. I don't see them in business three years from now. I think we need to start a pool. I'm willing to return the double box because I don't want other to miss out on stuff they ordered, but if they are just sending out sorry we oversold cards and they aren't keeping track of who was shorted then what's the point? If they restock the returned product in the store that doesn't guarantee that the people who got the oversold card will be able to buy it again before it sells out. They should be communicating to both sides what happened. I believe people would be more than happy to return the duplicates so others don't miss out. |
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janeangel
Junior Member
Posts: 87
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Post by janeangel on Sept 13, 2015 18:39:57 GMT
You have time to make a card janeangel? I was under the understanding that no one has time to make cards anymore?? LOL. better yet, ship back half.of the shipment and include the "good enough" card from the PL kit. LOL...perfect! Can't.stop.laughing. |
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Post by abr79 on Sept 13, 2015 18:40:35 GMT
Flibbertigibbet what kits did you get shorted? I'm pretty sure I have double of Frank and Ferris Wheel coming. I'm not sure what kits sold out. @skellinton I saw a couple hilariously sassy post this morning too. Actually snorted water up my.nose with one of them.
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Post by goldenblind221 on Sept 13, 2015 18:44:40 GMT
My order from Labor Day was shorted because they sent doubles to everyone. The stickers I ordered contained a nice little note saying sorry but we oversold (a.k.a. Sucks to be you.) They said they would be in touch but, of course they didn't let me know before they shipped my order. Or after they shipped my order. I've heard they will offer a store credit rather than a refund. Does anyone know if this is true? That would be a violation of FTC rules. I don't understand how they can be so profoundly bad at customer service and business. They make the same mistakes over and over. Sending out the double kits was the cherry on top. I don't see them in business three years from now. I think we need to start a pool. I'm willing to return the double box because I don't want other to miss out on stuff they ordered, but if they are just sending out sorry we oversold cards and they aren't keeping track of who was shorted then what's the point? If they restock the returned product in the store that doesn't guarantee that the people who got the oversold card will be able to buy it again before it sells out. They should be communicating to both sides what happened. I believe people would be more than happy to return the duplicates so others don't miss out. Why would they do that when they could just restock the item in the store, notify the folks who got the oversold card, then let them duke it out who gets to buy it the fastest before it sells out again, and charge them shipping on that one item. |
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lizacreates
Pearl Clutcher
Posts: 3,862
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Post by lizacreates on Sept 13, 2015 18:45:58 GMT
My order from Labor Day was shorted because they sent doubles to everyone. The stickers I ordered contained a nice little note saying sorry but we oversold (a.k.a. Sucks to be you.) They said they would be in touch but, of course they didn't let me know before they shipped my order. Or after they shipped my order. I've heard they will offer a store credit rather than a refund. Does anyone know if this is true? That would be a violation of FTC rules. I don't understand how they can be so profoundly bad at customer service and business. They make the same mistakes over and over. Sending out the double kits was the cherry on top. I don't see them in business three years from now. I think we need to start a pool. I'm willing to return the double box because I don't want other to miss out on stuff they ordered, but if they are just sending out sorry we oversold cards and they aren't keeping track of who was shorted then what's the point? If they restock the returned product in the store that doesn't guarantee that the people who got the oversold card will be able to buy it again before it sells out. They should be communicating to both sides what happened. I believe people would be more than happy to return the duplicates so others don't miss out.But is there even a choice of returning or not returning, regardless? If I received a double by mistake and I don't return the extra, wouldn't they just charge me for it? (I guess I'm not really understanding this SC double and oversold issue clearly!) |
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Post by cath4k on Sept 13, 2015 18:57:20 GMT
When I posted I didn't want to mention you two by name, so I had quite a few people PM me and ask me what was going on. I directed them to this thread so they could read it for themselves. Rally the troops, so to speak. 60+ pages is a lot to sift through. It's a pretty daunting thread! Entertaining as hell, though. Well, I was kind enough to send them to page 52 where Amanda and Lindsay first mentioned getting the messages. |
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Studio Calico stealth-ninja lurkers 
