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Post by macaddict on Sept 14, 2015 17:12:23 GMT
One issue solved! I got credit for last call things I didn't get and half the shipping since I only got half my order. Yay!
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Post by mom on Sept 14, 2015 17:20:15 GMT
One issue solved! I got credit for last call things I didn't get and half the shipping since I only got half my order. Yay! store credit or money back on your credit card? |
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Post by mdith4him on Sept 14, 2015 17:20:07 GMT
They also posted the winner of the 12 month sub giveaway. The user's profile has a picture but NOTHING else. Hm.
The thread was also immediately locked. |
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Post by foucaultgirl on Sept 14, 2015 17:21:37 GMT
Really, Liza. You can stop with the scaremongering. What exactly do you think they are going to do? Hire a lawyer to police an internet message board at $500 an hour? Send out cease and desist letters after "opening" individual "cases" for every problematic post on an internet message board at $250 each? Patently ridiculous. Armchair legal experts are so funny. thanks for saying what I was too chicken to say. I really don't care what my words might do, I have a lawyer and I'm fine. But thanks lizcreates for being concerned about my legal well being. I'm not afraid of them. Seriously? Am I supposed to be? I respectfully am agreeing with lizacreates that it's probably better/safer to phrase it "of questionable legality" rather than "illegal" , due to issues with slander/defamation which *might* arise if it's not 100% certain it's actually illegal. (I am NO legal expert by ANY means, but I am currently employed at a law firm, and circumspection about not-already-proven claims is encouraged, generally.) I agree that going after customers posting on a message board seems like a) a case most lawyers are unlikely to take and b) a poor use of resources, but I also would not have predicted last year that SC would abruptly change the card kit into a stationery kit, nor that they would send out a kit as thin as September's after the hubbub over The Underground last October. Based on my very limited knowledge, it seems like the burden of demonstrating the damages of any one statement would be a difficult thing for SC to establish, and, *generally*, from what I've witnessed, you need damages to persue a civil case against someone. For that reason I don't think it would be a *winnable* case; however, dealing with any sort of legal action seems unpleasant enough to be worth avoiding. I am also pretty confrontation-avoidant, though, so YMMV! |
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Post by abr79 on Sept 14, 2015 17:24:47 GMT
They also posted the winner of the 12 month sub giveaway. The user's profile has a picture but NOTHING else. Hm.
The thread was also immediately locked. They can't be that stupid, can they? I hope, for their sake, she's a legit subscriber. |
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Post by macaddict on Sept 14, 2015 17:30:56 GMT
One issue solved! I got credit for last call things I didn't get and half the shipping since I only got half my order. Yay! store credit or money back on your credit card? It just states "Refund for Order". It is usually refunded to my CC but I guess I'm not actually sure until it shows on my statement |
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Post by abr79 on Sept 14, 2015 17:32:31 GMT
Ok, my packages arrived. 1 package says 1 lb on the label (which matches the shipping notice) and the other package says 2 lb on the label (which also matches that shipping notice. And, this is the shipping notice that is linked to my order summary on the SC site). I weighed both of them - BEFORE CUTTING ANY TAPE - and the 1 lb box actually weighs 1 lb 10 oz. The 2 lb box also weighed 1 lb 10 oz. After I did all that, I opened the packages and both truly did contain the EXACT same contents. Don't know what any of it means but it is curious, isn't it?
I have photos of both of these but I won't post them here. Trying to figure out what, exactly, to do with said photos. If anything.
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Post by peachiceteas on Sept 14, 2015 17:33:24 GMT
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Post by goldenblind221 on Sept 14, 2015 17:34:33 GMT
whoa, did you see this posted on the smack blog??  Seems like there is a disgruntled SC employee Anonymous Anonymous said... think the biggest scandal is about to happen. Want to know what I think it *really* is? People are going to open those duplicate boxes. You know, the ones with the vastly different shipping weights listed? And they are going to see they contain EXACTLY THE SAME QTY OF MERCHANDISE. Which will beg the question: Why are they saying things are heavier than they really are? Is it to soak more shipping money out of customers? Do not ask me how I know this. This situation stinks to high heaven big time. Please wait and see. I also HIGHLY ENCOURAGE all customers to weigh their boxes themselves. Care to ask how the same customer shipping list was somehow created twice with the different weights listed? Perhaps it had something to do with a new employee not being up to speed on how they pad their shipping fees to maximise profit. Oops, printed the wrong manifest with the "old" rates calculated. I can't say anything more. But not everybody is a happy worker bee over there. If you think they treat the customers badly, think of the packers and shippers in our warehouse. September 14, 2015 at 8:39 AM but NO ONE is going to do anything about it. That's the sad part. |
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craftykitten
Pearl Clutcher
Posts: 4,304
Jun 26, 2014 7:39:32 GMT
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Post by craftykitten on Sept 14, 2015 17:41:39 GMT
If you google search that username, it looks like she might be more active on twitter and instagram. |
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Post by mom on Sept 14, 2015 17:47:40 GMT
Ok, my packages arrived. 1 package says 1 lb on the label (which matches the shipping notice) and the other package says 2 lb on the label (which also matches that shipping notice. And, this is the shipping notice that is linked to my order summary on the SC site). I weighed both of them - BEFORE CUTTING ANY TAPE - and the 1 lb box actually weighs 1 lb 10 oz. The 2 lb box also weighed 1 lb 10 oz. After I did all that, I opened the packages and both truly did contain the EXACT same contents. Don't know what any of it means but it is curious, isn't it? I have photos of both of these but I won't post them here. Trying to figure out what, exactly, to do with said photos. If anything. So they have overcharged you for 6 oz? I wonder how many have been overcharged? |
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Post by mdith4him on Sept 14, 2015 17:53:10 GMT
Ok, my packages arrived. 1 package says 1 lb on the label (which matches the shipping notice) and the other package says 2 lb on the label (which also matches that shipping notice. And, this is the shipping notice that is linked to my order summary on the SC site). I weighed both of them - BEFORE CUTTING ANY TAPE - and the 1 lb box actually weighs 1 lb 10 oz. The 2 lb box also weighed 1 lb 10 oz. After I did all that, I opened the packages and both truly did contain the EXACT same contents. Don't know what any of it means but it is curious, isn't it? I have photos of both of these but I won't post them here. Trying to figure out what, exactly, to do with said photos. If anything.
Interesting. I don't know what it means either except that whatever is in their computer system isn't accurate. I hope others post what their's end up being, too.
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Post by mdith4him on Sept 14, 2015 17:55:40 GMT
Ok, my packages arrived. 1 package says 1 lb on the label (which matches the shipping notice) and the other package says 2 lb on the label (which also matches that shipping notice. And, this is the shipping notice that is linked to my order summary on the SC site). I weighed both of them - BEFORE CUTTING ANY TAPE - and the 1 lb box actually weighs 1 lb 10 oz. The 2 lb box also weighed 1 lb 10 oz. After I did all that, I opened the packages and both truly did contain the EXACT same contents. Don't know what any of it means but it is curious, isn't it? I have photos of both of these but I won't post them here. Trying to figure out what, exactly, to do with said photos. If anything. So they have overcharged you for 6 oz? I wonder how many have been overcharged? For UPS packages, I believe you have to round to the nearest half pound. So the 1 lb labeled box really should be 2 lbs, which means they undercharged? |
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Post by abr79 on Sept 14, 2015 17:58:30 GMT
So they have overcharged you for 6 oz? I wonder how many have been overcharged? For UPS packages, I believe you have to round to the nearest half pound. So the 1 lb labeled box really should be 2 lbs, which means they undercharged? The 2 lb box was the one linked to my order info on SC's site, so I'm quite sure I was charged for that one. I'm guessing the 1 lb box was the error box. If they round up to the nearest half pound, then that would make sense and I will let it go. 1lb 10 oz is closer to 2 lbs than 1 lb. I will not, however, wait around for UPS. If they want to send me a label, I will gladly return it ASAP. |
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scrappyesq
Pearl Clutcher
You have always been a part of the heist. You're only mad now because you don't like your cut.
Posts: 4,063 
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Post by scrappyesq on Sept 14, 2015 17:58:50 GMT
Ok, my packages arrived. 1 package says 1 lb on the label (which matches the shipping notice) and the other package says 2 lb on the label (which also matches that shipping notice. And, this is the shipping notice that is linked to my order summary on the SC site). I weighed both of them - BEFORE CUTTING ANY TAPE - and the 1 lb box actually weighs 1 lb 10 oz. The 2 lb box also weighed 1 lb 10 oz. After I did all that, I opened the packages and both truly did contain the EXACT same contents. Don't know what any of it means but it is curious, isn't it? I have photos of both of these but I won't post them here. Trying to figure out what, exactly, to do with said photos. If anything. So they have overcharged you for 6 oz? I wonder how many have been overcharged?
That's the question isn't it...overcharging by $.10 (hypothetical amount) is no big deal for one customer but multiply that by 1,000. When you start thinking about multiples that's when the motive for the minimal overcharges becomes more apparent.
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Post by foucaultgirl on Sept 14, 2015 18:10:04 GMT
Ok, my packages arrived. 1 package says 1 lb on the label (which matches the shipping notice) and the other package says 2 lb on the label (which also matches that shipping notice. And, this is the shipping notice that is linked to my order summary on the SC site). I weighed both of them - BEFORE CUTTING ANY TAPE - and the 1 lb box actually weighs 1 lb 10 oz. The 2 lb box also weighed 1 lb 10 oz. After I did all that, I opened the packages and both truly did contain the EXACT same contents. Don't know what any of it means but it is curious, isn't it? I have photos of both of these but I won't post them here. Trying to figure out what, exactly, to do with said photos. If anything. So they have overcharged you for 6 oz? I wonder how many have been overcharged? I may be completely out of my depth on this, so feel free to correct me on anything about which I am mistaken, but here's the first explanation that occurs to me RE: weight discrepancy: I handle the postage meter at the office, and, when there's a stack of letters to send, I will sometimes run the largest/thickest envelope through first,so I make sure it has enough postage, then run smaller/thinner letters through afterwards without re-weighing them. Everything up to a certain weight threshold is the same price , and I only do this with letter stacks where the heaviest letter is under the threshold for the cheapest weight class, obviously. That way I know the postage is adequate for all the letters, and it's quicker to run them all through without recalibrating after each one. However, it may result in our letter being listed as a few ounces heavier than it actually is. Granted, we do not charge based upon letter weight. And, of it's an item for which we split fees with another law firm, I make sure the weight is correct. But I wonder if something like this might account for weight disparity labelled? abr79 Were you charged the same amount for shipping each package, or was the heavier one more expensive? |
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Post by ghislaine on Sept 14, 2015 18:11:02 GMT
I'm curious to know how much the empty box weighs. It seems like that's another possible source of a mistake if the weight of the box wasn't originally taken into account.
I'm thinking the loss of their IT guy is causing a lot of trouble! The blog post from the likely SC employee is interesting to me too because I have worked for a company like that myself. No respect for customers or employees makes for a really crappy working environment!
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chxchx
Shy Member
Posts: 20
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Post by chxchx on Sept 14, 2015 18:20:12 GMT
Did AE sell most of her brand to SC and is now a mere employee?! Why is it that when you purchase something from AE the invoice reads pay to SC..shouldn't it be the other way round?
Poor AE! Please someone tell me it isn't so.
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Post by mom on Sept 14, 2015 18:20:45 GMT
I'm curious to know how much the empty box weighs. It seems like that's another possible source of a mistake if the weight of the box wasn't originally taken into account. I'm thinking the loss of their IT guy is causing a lot of trouble! The blog post from the likely SC employee is interesting to me too because I have worked for a company like that myself. No respect for customers or employees makes for a really crappy working environment! Who was their IT guy? |
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Peamac
Pearl Clutcher
Refupea # 418
Posts: 4,233
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Post by Peamac on Sept 14, 2015 18:24:17 GMT
Can you go to the UPS website and see what their shipping rates are, like you can for the USPS?
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Post by abr79 on Sept 14, 2015 18:33:25 GMT
Can you go to the UPS website and see what their shipping rates are, like you can for the USPS? You can but it's going to be based on just a regular shipper. I'm going to assume that SC has a bulk shipping account, so their rates should be quite a bit lower than if I randomly ship a 2 lb package somewhere. |
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Post by mdith4him on Sept 14, 2015 18:34:02 GMT
You can see what the UPS rate would be for you, but SC probably gets better rates than just a single person mailing stuff. The company I work for gets discounted rates.
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Post by ghislaine on Sept 14, 2015 18:34:35 GMT
I'm thinking of Rob. I read somewhere that he'd left. |
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Post by mdith4him on Sept 14, 2015 18:36:38 GMT
I think he was customer service. I have no clue who the IT people are, but they don't work weekends...
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Post by abr79 on Sept 14, 2015 18:38:50 GMT
Yeah, Rob was the Customer Experience Manager (replaced by Savannah).
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Post by mom on Sept 14, 2015 18:46:38 GMT
I think he was customer service. I have no clue who the IT people are, but they don't work weekends... The IT guy lives in Germany (I think). I read it on the employee descriptions. |
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Post by mdith4him on Sept 14, 2015 18:49:41 GMT
Really?? That's different. Why would they go with someone so far away? The time zones would be so frustrating to work around.
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Post by mom on Sept 14, 2015 18:51:32 GMT
Ok, I am going to say this - and most of you know I am no fan of SC. But I cannot help but think they are not intentionally overcharging people on shipping. That is a major issue if they were doing that and surely they are not that incompetent. (But maybe they are? )
I don't know for sure but I would think that would be a federal crimes and those who be easily provable. KWIM?
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Post by anniefb on Sept 14, 2015 18:55:51 GMT
You can see what the UPS rate would be for you, but SC probably gets better rates than just a single person mailing stuff. The company I work for gets discounted rates. Yeah at the beginning when they were announcing the new sub model, there was an announcement about the shipping and how they'd been able to negotiate all kinds of deals with various companies. I asked a lot of questions about international shipping costs via numerous conversations and never got a clear answer. I was just told the shipping tables are very complicated and confidential. There do seem to be some weird discrepancies - like that one PL add-on which was like $5 or $10 more to ship during the sale but had no 12x12 papers. So all it takes is one product to be entered into the system incorrectly and it all gets stuffed up. |
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Post by abr79 on Sept 14, 2015 18:58:23 GMT
Ok, I am going to say this - and most of you know I am no fan of SC. But I cannot help but think they are not intentionally overcharging people on shipping. That is a major issue if they were doing that and surely they are not that incompetent. (But maybe they are? ) I don't know for sure but I would think that would be a federal crimes and those who be easily provable. KWIM? As much as I dislike SC, I have to agree with you. I think this was a legitimate (and par for course) mistake. I mean...in this day and age, this kind of stuff can't be swept under the rug like comments on message boards. That being said, legitimate mistakes can still result in serious penalties. |
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Seems like there is a disgruntled SC employee
