juliee
Shy Member
Posts: 18
Sept 12, 2015 12:13:36 GMT
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Post by juliee on Sept 14, 2015 18:57:58 GMT
I never purchased from SC, but for some reason I am slightly intrigued by this April person. She sounds like she would make a good Lifetime movie villain. I hear lots of people complaining about losing their kits. What if you took that $ to your local scrapbook store (those of you lucky to have one) once a month and put that money back into your city's economy. I know they would appreciate it. We only have one left in town and I try to go once a month. Once Archiver's closed I decided to put 80% of my scrappy spending in her store. I love to go and try to find different lines and embellishments that go together. I only buy the stuff I like, so I am never getting something I don't love. It isn't as hard as I once thought. I actually think my eye for designing is way better than I thought it was. I do get that people like the videos to create a similar layout, but you could watch the video first and make a list of what you could do to make a similar layout. Sometimes I'll pin something and run a copy of it and take it to my LSS. I love to shop for scrappy stuff, so I am getting pretty good at it. I just think it is a good option for people that don't want put anymore $ into SC. No more LSS close to me - and boy do I miss shopping IRL |
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Post by anniefb on Sept 14, 2015 19:01:20 GMT
Ok, I am going to say this - and most of you know I am no fan of SC. But I cannot help but think they are not intentionally overcharging people on shipping. That is a major issue if they were doing that and surely they are not that incompetent. (But maybe they are? ) I don't know for sure but I would think that would be a federal crimes and those who be easily provable. KWIM? I can't believe it would be deliberate. I believe it's either user error (i.e. entering a wrong weight in for a product) or a system error. |
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Post by anniefb on Sept 14, 2015 19:05:10 GMT
I never purchased from SC, but for some reason I am slightly intrigued by this April person. She sounds like she would make a good Lifetime movie villain. I hear lots of people complaining about losing their kits. What if you took that $ to your local scrapbook store (those of you lucky to have one) once a month and put that money back into your city's economy. I know they would appreciate it. We only have one left in town and I try to go once a month. Once Archiver's closed I decided to put 80% of my scrappy spending in her store. I love to go and try to find different lines and embellishments that go together. I only buy the stuff I like, so I am never getting something I don't love. It isn't as hard as I once thought. I actually think my eye for designing is way better than I thought it was. I do get that people like the videos to create a similar layout, but you could watch the video first and make a list of what you could do to make a similar layout. Sometimes I'll pin something and run a copy of it and take it to my LSS. I love to shop for scrappy stuff, so I am getting pretty good at it. I just think it is a good option for people that don't want put anymore $ into SC. No more LSS close to me - and boy do I miss shopping IRL No more LSS near me anymore either. There's one big box store (Spotlight) which has basic craft supplies and does get Project Life stuff and a few other things. Everything else is online only or in a different city. And the range of products here is so limited compared with the US (not surprising given the 4.5 million population). So even though the exchange rate is so crappy at the moment, I'd still rather shop online in Nth America. |
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Post by caribbeangirl on Sept 14, 2015 19:12:13 GMT
This whole thing just baffles me. I honestly don't see how it could be deliberate either. Surely to goodness they are smarter than that.
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samantha25
Pearl Clutcher
Posts: 3,184 
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Post by samantha25 on Sept 14, 2015 20:03:45 GMT
Ok, my packages arrived. 1 package says 1 lb on the label (which matches the shipping notice) and the other package says 2 lb on the label (which also matches that shipping notice. And, this is the shipping notice that is linked to my order summary on the SC site). I weighed both of them - BEFORE CUTTING ANY TAPE - and the 1 lb box actually weighs 1 lb 10 oz. The 2 lb box also weighed 1 lb 10 oz. After I did all that, I opened the packages and both truly did contain the EXACT same contents. Don't know what any of it means but it is curious, isn't it? I have photos of both of these but I won't post them here. Trying to figure out what, exactly, to do with said photos. If anything. So they have overcharged you for 6 oz? I wonder how many have been overcharged? No, it's the other way around. The purchaser did not pay for 6 oz, in this example. If your two boxes weighed 52 oz total (26 oz/ box) and SC said it was 3 lbs total (48 oz), then the purchaser was not charged for 6 oz., in this example. Maybe SC doesn't actually weigh the product, just estimates. The weight discrepency between boxes is curious, but I don't think it is a scandal. |
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Deleted
Posts: 0
Nov 28, 2024 18:55:03 GMT
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Post by Deleted on Sept 14, 2015 21:00:09 GMT
For my business, if we under estimate, UPS charges a fee. If we over estimate, we get credit. I'm not sure if there's a big scam going on for money--just that SC still effed up in a major way.
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Post by anniefb on Sept 14, 2015 21:42:39 GMT
Maybe there's just weird things going on with shipping this month. My box just arrived in 5 days which is pretty fast for the 'economy' shipping option which usually takes 10 days and it was sent USPS International Priority which I didn't even think was one of the options anymore.
The last time I got something in 5 days it was a UPS Expedited delivery that cost a lot more.
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deardalya
Shy Member
Posts: 40
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Post by deardalya on Sept 14, 2015 21:58:17 GMT
Domestic shipping is essentially "pooled" for domestic orders. It is subsidized, based upon maximums to generate a surplus. They are not running a charity, and you can be darn sure it's been calculated to ensure the company is never caught short and has to risk using precious profits to make up the difference.
International shipping is paid completely by the customer. PLUS a "handling fee" that skyrocketed up from 3% to a flat rate of $3.00, or an increase of 100 times!
In both cases, "if" customers are being overcharged for shipping, where do you think all that extra overcharged money goes?
A charity for orphans?
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Post by epeanymous on Sept 14, 2015 22:06:03 GMT
My box got here. There was only one box. The weight seemed right. It appears to have everything in it (I have not gone through the Labor Dale sale kits to ensure that everything is in them, but I got the kits I ordered). My PL kit is in a mesh bag. You will be amused to see, however, that someone appears to have set a coffee cup on one of my PL kit cards? This was in the pack sealed in plastic, so I am guessing this happened at the factory. No, I am not contacting SC.  |
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Post by mdith4him on Sept 14, 2015 22:36:33 GMT
I'd check the "I need a Do-Over" box and stick it in my PL album!
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lcp88
Junior Member
PeaNut Number: 524269 :)
Posts: 99
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Post by lcp88 on Sept 14, 2015 22:40:33 GMT
Really?? That's different. Why would they go with someone so far away? The time zones would be so frustrating to work around. Kennon, the IT guy, has been with the company I think since the start. He was on the boards periodically when I started in 2010-ish. Haven't seen him in a while. Maybe living in Germany with a significant time zone difference is what makes it a tolerable job  |
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Post by Flibbertigibbet on Sept 14, 2015 22:59:25 GMT
I think he was customer service. I have no clue who the IT people are, but they don't work weekends... The IT guy lives in Germany (I think). I read it on the employee descriptions. Their IT is horrible! I figured it was a relative. |
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Post by Skellinton on Sept 14, 2015 23:57:01 GMT
I don't think the different weight matters for domestic customers, if we aren't subbers we just pay a rate that we know when we check out. I don't think that Is a scam, just another indicator of their cavalier attitude snd ineptness. It probably hurts them more then it hurts us. Does ups just take their word for what the packages weigh though? That seems odd if they do.
One thing I was thinking about was a long time ago when the international shipping debacle went down was when people mentioned that SC jours a lower amount on the customs form so the customers don't get charged duty fees. So even if the box was $150.00 SC would put the value was only $30.00 so the customer wasn't charged extra fees. Is that still going on? I remember questioning that (that may have been around the time I got my letter) and it was brushed off.
I wonder of the winner of the sub wrote an essay or made a purchase. I think someone should ask SC to post copies of the essays they rec'd for their "contest". I just can't get over that whole thing, seems wrong that they could abruptly change the end date even.
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Post by mdith4him on Sept 15, 2015 0:22:34 GMT
I think UPS must have some sort of grace range on weights. Maybe +/- a pound? I UPS stuff for my job every day and weigh each box. There's been some occasions I realized the scale was off or I have to slip something else in the box after I've printed the labels. I've never had anything sent back.
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scrappyesq
Pearl Clutcher
You have always been a part of the heist. You're only mad now because you don't like your cut.
Posts: 4,063
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Post by scrappyesq on Sept 15, 2015 0:32:31 GMT
Everything about SC stinks right now. The thing about it is that they are cunning enough to know that if you get rid of a select few posters, delete questions about your questionable practices, and create enough FOMO newbies will come flocking. I think the contest was bogus, Im not sure about the postage. The most troublesome thing for anyone who subscribes is the fact that there have been so many screw ups and screw overs when it comes to SC that you have to wonder what kind of grimy behavior they are willing to resort to. A newbie surrounded by koolaid drinkers is not going to know any of this stuff and they're going to think that these shoddy kits with hardly any product are the best thing going.
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Post by frenchie on Sept 15, 2015 0:39:58 GMT
I am done with my PL sub in November. It can't come soon enough. I agree with scrappyesq--everything about SC stinks now. |
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Post by anniefb on Sept 15, 2015 1:36:11 GMT
Yes @skellinton the customs form thing is still going on. My box always has the same value, no matter what I order.
IMO it's not good business practice.
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Post by mdith4him on Sept 15, 2015 1:50:28 GMT
I'm surprised about the customs forms...I guess they're trying to save the customers taxes or fees associated with the value? But doesn't the declared value also insure it for that much if it's lost or destroyed? Wouldn't they rather be protecting themselves from lost product?
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Post by merry on Sept 15, 2015 2:13:57 GMT
For my business, if we under estimate, UPS charges a fee. If we over estimate, we get credit. I'm not sure if there's a big scam going on for money--just that SC still effed up in a major way. Hi y'all. I've been lurking for a long while and just have to chime in on this one. So hypothetically if I say to the customer that a package weighs 2.5 lb and charge them for that weight, but then UPS measures it and it actually is 1.5 lb and they then credit the shipper (in this case it's me), then I pocket the refund and the customer is never the wiser, correct? Trying really hard to imagine why there would be two weights in a software system for the same item. Especially in light of that post on scrap smack. |
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Post by artsyk on Sept 15, 2015 2:24:52 GMT
Not sure if anyone else is on the sale boards on FB, but do you wonder if any of them are selling their extra dupe kit?
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janeangel
Junior Member
Posts: 87
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Post by janeangel on Sept 15, 2015 3:45:02 GMT
whoa, did you see this posted on the smack blog??  Seems like there is a disgruntled SC employee Anonymous Anonymous said... think the biggest scandal is about to happen. Want to know what I think it *really* is? People are going to open those duplicate boxes. You know, the ones with the vastly different shipping weights listed? And they are going to see they contain EXACTLY THE SAME QTY OF MERCHANDISE. Which will beg the question: Why are they saying things are heavier than they really are? Is it to soak more shipping money out of customers? Do not ask me how I know this. This situation stinks to high heaven big time. Please wait and see. I also HIGHLY ENCOURAGE all customers to weigh their boxes themselves. Care to ask how the same customer shipping list was somehow created twice with the different weights listed? Perhaps it had something to do with a new employee not being up to speed on how they pad their shipping fees to maximise profit. Oops, printed the wrong manifest with the "old" rates calculated. I can't say anything more. But not everybody is a happy worker bee over there. If you think they treat the customers badly, think of the packers and shippers in our warehouse. September 14, 2015 at 8:39 AM The first two sentences rub me the wrong way and makes me think that is a joke. |
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Post by penny on Sept 15, 2015 4:15:40 GMT
Is it possible that the higher weight was the average/go-to weight for the kits before they thinned them down, and the lower weight is the average/go-to weight for the thinner kit?
If the kits contain the same amount of stuff (X number of papers, one pack of stickers, etc), each month, maybe they weighed it once and just go with that weigh for every other kit that has the same contents... When the cut back on how much was in the kits, maybe they weighed it and got the lower weight, and planned to use that as the average weight for those kits... If they had two different basic weights listed, maybe someone generated labels based on the old info and then another set was generated based on the new... If postage was printed along with order invoices, it would also explain why duplicates went out - one set of orders was generated with the old weights/postage, didn't show up in the new database as being fulfilled so orders/postage was printed again with the new info...
I'm guessing that it would be easier for them to have a basic weight and then add to that if a customer ordered more... A sort of one SC kit weighs X, a PL kit weighs X, a paper add on weighs X, etc...
Using an out of date database seems like something that could easily happen, especially so soon after a bunch of changes have taken place... Any model (ex. new shipping), that is confusing for customers to understand is also likely confusing for staff... Easy to make mistakes in that situation...
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janeangel
Junior Member
Posts: 87
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Post by janeangel on Sept 15, 2015 4:17:13 GMT
Ok, my packages arrived. 1 package says 1 lb on the label (which matches the shipping notice) and the other package says 2 lb on the label (which also matches that shipping notice. And, this is the shipping notice that is linked to my order summary on the SC site). I weighed both of them - BEFORE CUTTING ANY TAPE - and the 1 lb box actually weighs 1 lb 10 oz. The 2 lb box also weighed 1 lb 10 oz. After I did all that, I opened the packages and both truly did contain the EXACT same contents. Don't know what any of it means but it is curious, isn't it? I have photos of both of these but I won't post them here. Trying to figure out what, exactly, to do with said photos. If anything. My boxes came a day early too. Both labels say 3lbs. On UPS tracking the box they listed as 3lbs actually weighed 2.13lbs and the box UPS listed as 2.7lbs weighed 2.11lbs. Odd that the UPS weights varied so much too. I didn't have to pay any extra shipping, so I can't complain-but it makes me wary of purchasing small orders here and there at SC. I was not missing any items and the kits had all their items. The PL kit card colors look much better in person and that made me happy, but the pouch is a piece of shite! The end of the zipper wasn't sewn properly and the bag was coming apart. How disappointing after looking forward to the pouch for so long. I did get a duplicate kit and that pouch was in better shape so I swapped it. |
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Post by goldenblind221 on Sept 15, 2015 4:19:30 GMT
kellyv checked my mail today and got your awesome parcel! The dividers are so much cuter in person than I imagined. I love them and will use them with lots of love and gratitude.  Thank you so much for sending them my way. I appreciate it with all my heart.
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timelawd
Shy Member
Posts: 32
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Post by timelawd on Sept 15, 2015 4:41:32 GMT
I got the Brimfield 4x6 paper pad and one of the sheets is missing. Usually I would just ignore it (it's a $0.15 piece of paper) but because they're being so rude to everyone about everything lately I'm going to open a convo and ask for a replacement.
My vellum stickers also came all smushed and bent, so I'm not a fan of the pouches.
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Post by impearia on Sept 15, 2015 7:29:50 GMT
I actually weighed my box last month because it said it was only like 3 pounds...it was 5+ pounds. I don't know if I believe the anon person on the smack blog. They could be anyone just stirring up trouble. I am pretty sure they have at least 2 manifests: one for subbers and one for non subbers. Subbers get a built in shipping discount...
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Post by saralovesducks on Sept 15, 2015 12:23:42 GMT
I'm surprised about the customs forms...I guess they're trying to save the customers taxes or fees associated with the value? But doesn't the declared value also insure it for that much if it's lost or destroyed? Wouldn't they rather be protecting themselves from lost product? My parcels always have the same value declared for customs, even the AE ones (I think 15/20 dollars? Which is around the limit customs in Spain start examining packages and charging) I'm guessing they rather take the "insurance loss" if something happens with the parcel than annoy international costumers with delays and customs fees. |
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Deleted
Posts: 0
Nov 28, 2024 18:55:03 GMT
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Post by Deleted on Sept 15, 2015 12:54:47 GMT
Not slamming them but I thinks it's funny that the CT is flooding the boards with posts!
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Deleted
Posts: 0
Nov 28, 2024 18:55:03 GMT
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Post by Deleted on Sept 15, 2015 12:56:50 GMT
I got the Brimfield 4x6 paper pad and one of the sheets is missing. Usually I would just ignore it (it's a $0.15 piece of paper) but because they're being so rude to everyone about everything lately I'm going to open a convo and ask for a replacement. My vellum stickers also came all smushed and bent, so I'm not a fan of the pouches. I'm not a fan of the bags because a) I'm certain these played a huge role in price increases and b) they damage the product. I was an SB subber so I got the pizza boxes and my paper has been bent every time. |
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Post by macaddict on Sept 15, 2015 13:05:20 GMT
I got the Brimfield 4x6 paper pad and one of the sheets is missing. Usually I would just ignore it (it's a $0.15 piece of paper) but because they're being so rude to everyone about everything lately I'm going to open a convo and ask for a replacement. My vellum stickers also came all smushed and bent, so I'm not a fan of the pouches. I'm not a fan of the bags because a) I'm certain these played a huge role in price increases and b) they damage the product. I was an SB subber so I got the pizza boxes and my paper has been bent every time. I do like the pouches but I think SC worries too much about fluff and not enough about content. They have special packaging tape, pouches, bags, etc. They all create more expenses. People are not buying kits because of these things. They just want to get inspiration to be creative. |
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Seems like there is a disgruntled SC employee
Thank you so much for sending them my way. I appreciate it with all my heart. 
