Deleted
Posts: 0
Nov 29, 2024 5:49:00 GMT
|
Post by Deleted on Sept 16, 2015 18:02:21 GMT
The level of meta-complaining is generally where I chime in, because I'm usually hopelessly late to the party. I am also really baffled by the thought process of the posters who start the "RELAX, it's JUST PAPER!!!" threads in response to complaints. "Gee, I feel so much better now that you've pointed out how petty and stupid I am! Please, instruct me in how I can emulate your chic insousance in regard to matters that your insightful commands have revealed to be too trivial for comment ! " - No one ever. If anything, those threads seem to generate MORE enmity and discontent, in addition to meta-complaint threads, which spawn their own opposing meta-meta complaint threads, ect. However, that's not the tone that I perceived from Magdalena's comment. I am generally a Rockermorsan fan-girl, and the tone of her statement read, to me, as though she's been bashed *somewhere* for being too pro-SC. I don't believe that was happening in that thread, at all, but I'm also obviously no universal arbitrator of linguistic intent and perception. I hope she'll clarify what she meant (unless I'm completely wrong, which is an ever-present option!) @devildog I also don't think you said anything that was in any way harsh or worthy of being chastised! This, this, this. Yes. I'm fully aware that I'm most likely overreacting over yes, JUST PAPER, but I hate being told that I'm overreacting or that I'm being petty. It makes it worse. And, yes, I realize that's something I need to work on, personally (not just in MB world but also IRL...so many fights with the husband are escalated because I feel like he's downplaying or devaluing my feelings. But, the kicker is that in all my dead-horse beating comments I never devalued anyone else's comments - even if they disagreed with me. Goes back to the double standards and it sucks. Also, you all were right about visiting that smack blog with a thick skin/hasmat suit. Apparently aggiebonfire00 and I are "annoying AF"...good to know. Looks like someone tried to stick up for us, but whatever. I now know about that blog and I will probably stay away from it (especially when I am tired and hungry and highly emotional from being tired and hungry) (I can't eat anything right now because my mouth is having some kind of reaction to all the antibiotics I've been on...I can't chew, can barely swallow and my left side of my jaw feels like I've been punched). I will say this - at least I have the balls to say how I feel rather than hiding behind the anonymity of that blog. All of these threads have really helped me come to where I am at. Which is I'm sad SC isn't where it was, that I don't think things are going to change so time to give up on them.....I'm glad that folks have really tried. At least we are left with this community, whom we've known for some time can have open conversations with, without fear of breaking a TOU or being smacked on the head..so thanks everyone! |
|
Deleted
Posts: 0
Nov 29, 2024 5:49:00 GMT
|
Post by Deleted on Sept 16, 2015 18:05:12 GMT
Also, you all were right about visiting that smack blog with a thick skin/hasmat suit. Apparently aggiebonfire00 and I are "annoying AF"...good to know. Looks like someone tried to stick up for us, but whatever. I now know about that blog and I will probably stay away from it (especially when I am tired and hungry and highly emotional from being tired and hungry) (I can't eat anything right now because my mouth is having some kind of reaction to all the antibiotics I've been on...I can't chew, can barely swallow and my left side of my jaw feels like I've been punched). I will say this - at least I have the balls to say how I feel rather than hiding behind the anonymity of that blog. Yes, yes and yes!! Personally, I appreciate all of your posts on SC. I have agreed with them 99% of the time. And I respect the fact that you stand behind what you mean and what you say. Those anonymous clowns aren't worth your time. Your posts have enhanced the SC boards and now you are an addition to this board. Keep speaking your mind girl! |
|
|
|
Post by anniefb on Sept 16, 2015 18:27:11 GMT
Also, you all were right about visiting that smack blog with a thick skin/hasmat suit. Apparently aggiebonfire00 and I are "annoying AF"...good to know. Looks like someone tried to stick up for us, but whatever. I now know about that blog and I will probably stay away from it (especially when I am tired and hungry and highly emotional from being tired and hungry) (I can't eat anything right now because my mouth is having some kind of reaction to all the antibiotics I've been on...I can't chew, can barely swallow and my left side of my jaw feels like I've been punched). I will say this - at least I have the balls to say how I feel rather than hiding behind the anonymity of that blog. Yes, yes and yes!! Personally, I appreciate all of your posts on SC. I have agreed with them 99% of the time. And I respect the fact that you stand behind what you mean and what you say. Those anonymous clowns aren't worth your time. Your posts have enhanced the SC boards and now you are an addition to this board. Keep speaking your mind girl! Yes, agree 100% @abr79. ETA I don't seem to be able to tag you properly since you changed your name. Not sure why that is. |
|
|
|
Post by Skellinton on Sept 16, 2015 18:35:23 GMT
Also, you all were right about visiting that smack blog with a thick skin/hasmat suit. Apparently aggiebonfire00 and I are "annoying AF"...good to know. Looks like someone tried to stick up for us, but whatever. I now know about that blog and I will probably stay away from it (especially when I am tired and hungry and highly emotional from being tired and hungry) (I can't eat anything right now because my mouth is having some kind of reaction to all the antibiotics I've been on...I can't chew, can barely swallow and my left side of my jaw feels like I've been punched). I will say this - at least I have the balls to say how I feel rather than hiding behind the anonymity of that blog. Yes, yes and yes!! Personally, I appreciate all of your posts on SC. I have agreed with them 99% of the time. And I respect the fact that you stand behind what you mean and what you say. Those anonymous clowns aren't worth your time. Your posts have enhanced the SC boards and now you are an addition to this board. Keep speaking your mind girl! I flat out stopped posting at SC because I knew nothing I was going to say was going to change anything except for getting me banned, but you know that I agreed with everything you said over there and appreciated that you spoke your mind, and I never felt you were rude or over the top. SC was wrong to ban you, but it is their loss. I am super glad you are here! I know it is hard, but don't take that one person's word that you are annoying AF, you weren't, your aren't, and she should realize that her sanctimonious hand slapping is just tacky. You, aggiebonfire, jhenry and all the rest of us that posted our feelings on SC were all speaking the truth and just wishing that the SC we loved would come back, and it is ridiculous that they couldn't/ wouldn't see that. I think at this point they are too far gone to ever come back. Even if the new CS person does manage to stick around longer than a few months it won't fix what is fundamentally wrong over there. The kits aren't what they once were and I don't think the CEO cares or realizes it. All the great exclusives, their amazing papers (remember when the patterns were useful, versatile and unique?), the top notch stamp designs, the cohesive feel to the kits despite the variety of companies included, the value; that is all gone and I don't imagine they will ever come back. They have been going downhill for a long time and April is too obsessed with acquiring other companies and partnerships to barely bother with the chaos that has become the kit side of things. The CS could be top notch over there, but what does that matter if the kits suck? Lately all they do is apologize for their CS and promise it will get better, but what is the point if the kits are what they are? 5 pieces of PP, 2 pieces of CS, a single alphabet without duplicate letters, and a teeny stamp along with a one or two embellishments isn't worth their insane contract or month to month price, no matter how good the CS is. |
|
|
|
Post by mdith4him on Sept 16, 2015 18:36:15 GMT
This, this, this. Yes. I'm fully aware that I'm most likely overreacting over yes, JUST PAPER, but I hate being told that I'm overreacting or that I'm being petty. It makes it worse. And, yes, I realize that's something I need to work on, personally (not just in MB world but also IRL...so many fights with the husband are escalated because I feel like he's downplaying or devaluing my feelings. But, the kicker is that in all my dead-horse beating comments I never devalued anyone else's comments - even if they disagreed with me. Goes back to the double standards and it sucks. Also, you all were right about visiting that smack blog with a thick skin/hasmat suit. Apparently aggiebonfire00 and I are "annoying AF"...good to know. Looks like someone tried to stick up for us, but whatever. I now know about that blog and I will probably stay away from it (especially when I am tired and hungry and highly emotional from being tired and hungry) (I can't eat anything right now because my mouth is having some kind of reaction to all the antibiotics I've been on...I can't chew, can barely swallow and my left side of my jaw feels like I've been punched). I will say this - at least I have the balls to say how I feel rather than hiding behind the anonymity of that blog.
YES!! You (and aggiebonfire00) are like the MB superstars. You always said exactly what people were thinking, but put it into words so eloquently. People on that smack blog are just annoyed they can't be as awesome as you.
|
|
|
|
Post by anniefb on Sept 16, 2015 18:38:32 GMT
Yeah, agree with @skellinton that things just aren't going to change there. The only board I post to is Ali's - the rest just aren't worth the hassle. I'm just grateful that a lot of members of the community are here!
|
|
|
|
Post by Skellinton on Sept 16, 2015 21:06:20 GMT
Well, both my boxes were here today, one of them a day early. I opened up the first one and saw the dreaded "oh no, we oversold note", so I opened up the second box to see if it had one too, just in case. It also have the note, so I kind of opened it for naught- but then I was looking at my stuff and in my Amelia kit the black tags with gold letters the top sheet had half the gold words missing, so I opened up the other Amelia package and swapped them out. The rest of the stuff was fine.
Wouldn't you have thought they would have contacted me by now about the missing hearts I ordered? They were not a big ticket item, but I had ordered several packs and none were included. They shipped the box over a week ago, when are they going to contact me to let me know what the resolution is? I shouldn't have to contact them, they may be overloaded with emails by now, but I don't think it is unreasonable to expect to have been compacted within 48 hours of them sending out the box, do you? And if they had contacted me within 48 hours that was before anyone would have gotten their packages and they wouldn't have been dealing with their massive screw up yet. There is no excuse for not having contacted me 8 days after the box was shipped.
I also asked about what they want me to do with the open box.
|
|
|
|
Post by macaddict on Sept 16, 2015 21:21:26 GMT
Well, both my boxes were here today, one of them a day early. I opened up the first one and saw the dreaded "oh no, we oversold note", so I opened up the second box to see if it had one too, just in case. It also have the note, so I kind of opened it for naught- but then I was looking at my stuff and in my Amelia kit the black tags with gold letters the top sheet had half the gold words missing, so I opened up the other Amelia package and swapped them out. The rest of the stuff was fine. Wouldn't you have thought they would have contacted me by now about the missing hearts I ordered? They were not a big ticket item, but I had ordered several packs and none were included. They shipped the box over a week ago, when are they going to contact me to let me know what the resolution is? I shouldn't have to contact them, they may be overloaded with emails by now, but I don't think it is unreasonable to expect to have been compacted within 48 hours of them sending out the box, do you? And if they had contacted me within 48 hours that was before anyone would have gotten their packages and they wouldn't have been dealing with their massive screw up yet. There is no excuse for not having contacted me 8 days after the box was shipped. I also asked about what they want me to do with the open box. I have always contacted them when I got the "Oh no" card. Sad, huh? Instead of the stupid card you should have a credit and an email. I emailed them twice about my open package. Still nothing. I shouldn't have to keep trying but I don't want it held against me. They don't handle things like a normal company. Good luck! |
|
|
|
Post by aggiebonfire00 on Sept 16, 2015 21:35:50 GMT
|
|
|
|
Post by Skellinton on Sept 16, 2015 21:47:56 GMT
I feel like we all should post by proxy for you! You just tell us what you want posted and we sign the post with your name. Thanks for pointing out that thread, I love the use of the roller stamp too! |
|
|
|
Post by 950nancy on Sept 16, 2015 22:08:31 GMT
I noticed that no one has responded to Savannah's message about trying her best. That was five hours ago.
|
|
|
|
Post by mom on Sept 16, 2015 22:14:14 GMT
I noticed that no one has responded to Savannah's message about trying her best. That was five hours ago. Whats there to say? I do not think she address the fundamental problems. And I know some of her post was pure BS. I have conversations never replied to, my sister has conversations never acknowledged. She said what she had to say to effectively 'close' the thread without actually locking it - yet. |
|
|
|
Post by abr79 on Sept 16, 2015 22:20:19 GMT
Hey all! Thanks for the kind words - I appreciate it. Not eating really messes with me. I'm so tired and hungry and I get pretty melodramatic when that happens. LOL goldenblind221 I went to the doc today (third time in 2 weeks :/ ). She switched my antibiotics again and think I probably have thrush. Barf. They gave me a couple meds for that. I am SO over being sick. |
|
|
|
Post by 950nancy on Sept 16, 2015 22:20:53 GMT
I noticed that no one has responded to Savannah's message about trying her best. That was five hours ago. Whats there to say? I do not think she address the fundamental problems. And I know some of her post was pure BS. I have conversations never replied to, my sister has conversations never acknowledged. She said what she had to say to effectively 'close' the thread without actually locking it - yet. I thought there might be a few people in her support. I would hate that job and working for that company. Wonder if someone will ever post what it is really like to work there. |
|
|
|
Post by laila2207 on Sept 16, 2015 22:31:57 GMT
So what do you guys think about Savannahs reply in the "positive-thread"?
She is listening, all day, and they care and they appreciate their customers bla bla bla. They are having growing pains cause they are just growing and growing and growing.....
I really don´t get it. Are they really growing that much? They may be growing in other "branches", but do you really believe the kit-business is growing? I´m having a hard time believing that. I just think that they don´t care too much about the kit side of the business any more...
|
|
nedhead
Shy Member
Posts: 25
Sept 12, 2015 9:14:45 GMT
|
Post by nedhead on Sept 16, 2015 22:32:43 GMT
I must give a shout out. During the year with SC, I started up a sub to SSS. I just saw this month's release and I have to say, WOW!, for about the same price I feel the kit is a lot fuller. It does not come in a flashy bag and there is not personal packing tape on the box but I feel the kit is packed with a lot of goodness and not just some doily cut outs. I get a whole thing of string and not just a few yards. Plus, I don't have to buy the add on die to go with my stamp set. I am happy I started this kit when I did because it has helped fill the void off losing my SC card kit. And I loved my SC card kits but the value does not seem to compare to me. I'd like to second macaddict's comments about the SSS card kit. I've been getting them for about a year and they are consistently fab! But she forgot to say that you also get a free sucker/lolly every month too! Yay. |
|
|
|
Post by anniefb on Sept 16, 2015 22:37:10 GMT
Hey all! Thanks for the kind words - I appreciate it. Not eating really messes with me. I'm so tired and hungry and I get pretty melodramatic when that happens. LOL goldenblind221 I went to the doc today (third time in 2 weeks :/ ). She switched my antibiotics again and think I probably have thrush. Barf. They gave me a couple meds for that. I am SO over being sick. Ugh that sounds horrible. Hope the switching of antibiotics gives a quick improvement. |
|
lizacreates
Pearl Clutcher
Posts: 3,862 
|
Post by lizacreates on Sept 16, 2015 22:38:03 GMT
Y'all just need to be patient. Savannah is "shaping" her "vision for the community."
|
|
|
|
Post by macaddict on Sept 16, 2015 22:40:24 GMT
So what do you guys think about Savannahs reply in the "positive-thread"? She is listening, all day, and they care and they appreciate their customers bla bla bla. They are having growing pains cause they are just growing and growing and growing..... I really don´t get it. Are they really growing that much? They may be growing in other "branches", but do you really believe the kit-business is growing? I´m having a hard time believing that. I just think that they don´t care too much about the kit side of the business any more... Blah, blah, blah … but I didn't read one thing that she said as to how they are going to fix the issues that are coming with their "growing pains". |
|
lcp88
Junior Member
PeaNut Number: 524269 :)
Posts: 99
|
Post by lcp88 on Sept 16, 2015 22:52:27 GMT
I ended up laughing at that Savannah's response. It took her a very long time to say a whole lot of nothing.
|
|
|
|
Post by mdith4him on Sept 16, 2015 22:53:28 GMT
Honestly, I thought her message was well written and I have no reason to doubt she really wants to try to do the best she can. HOWEVER. A lot of the changes and problems people have encountered over the last year are not things she can fix. They're POLICY problems that are coming from upper management. I'm in customer serivce--I know. If my boss says something is now going to be XYZ instead of ABC, I can argue it a bit, but that's all. If he's decided and won't be swayed, I have no control over that. My job is to relay info to customers and (oftentimes) apologize for stuff that isn't remotely my fault. She can't change the new shipping models. She can't change the new subscription model. She probably has nothing to do with whatever computer glitch happened that resulted in the duplicate shipping. She's not IT, so she can't fix website issues. She does have control over how some of those temporary problems (like the shipping fiasco) are solved, but overarching policy stuff--not so much. Customer service is a hard job, so props to her for her response.
I really feel like it needs to be April responding to that thread. She's the one who makes the calls and has 'okayed' all the changes recently and she's the one who could change things again if she wanted.
|
|
|
|
Post by christyharris on Sept 16, 2015 23:06:49 GMT
Honestly, I thought her message was well written and I have no reason to doubt she really wants to try to do the best she can. HOWEVER. A lot of the changes and problems people have encountered over the last year are not things she can fix. They're POLICY problems that are coming from upper management. I'm in customer serivce--I know. If my boss says something is now going to be XYZ instead of ABC, I can argue it a bit, but that's all. If he's decided and won't be swayed, I have no control over that. My job is to relay info to customers and (oftentimes) apologize for stuff that isn't remotely my fault. She can't change the new shipping models. She can't change the new subscription model. She probably has nothing to do with whatever computer glitch happened that resulted in the duplicate shipping. She's not IT, so she can't fix website issues. She does have control over how some of those temporary problems (like the shipping fiasco) are solved, but overarching policy stuff--not so much. Customer service is a hard job, so props to her for her response. I really feel like it needs to be April responding to that thread. She's the one who makes the calls and has 'okayed' all the changes recently and she's the one who could change things again if she wanted. Problem is, she won't. April has gotten too big and prideful to show humility and transparency to us lowly subscribers |
|
|
|
Post by cath4k on Sept 16, 2015 23:18:38 GMT
Well, Savannah's post was kind and a decent effort to respond, I guess. She acknowledged the thread without locking it or deleting it. I am done there though. Not in a dramatic hair-flip sort of way because that is not my personality or stage of life (I have real stress and don't need stress from a scrapbooking company.) I loved their kits and I loved their community. I don't anymore. If every other problem were fixed, I agree with Skellinton that I just don't think the kits are worth the money anymore. While the people in the community are still great, so many of them are gone. The gallery participation is WAY down, too. I haven't seen any of these things bouncing back (kits, board, gallery), so I think I am finally able to sever my ties. I only have so much time online (I jump on in bits and pieces throughout the day) and I don't want to be on multiple boards. This will be home now. I really don't see myself subbing at SC again. SO much would have to change with the kits and sub policies. So, I emptied my gallery (because I felt like I should go and acknowledge people who commented on my projects) and have no need to visit again. abr79 I hope you feel better! Antifungals should make a huge difference quickly if it is thrush. Don't worry about what anonymous people say about you. Seriously, they are posting anonymously. 'Nuff said. I was a bit dismayed when someone linked one of those blogs at SC and there in the comments were pretty nasty comments about the type of people who want to be on the SC CT - written by a CT member. I am not outing her and actually privately contacted her to let her know it was there and she went and removed her photo from the postings. I am not shaming her because she felt really bad about it. But it just reminded me why I don't like to read blogs like that. I only want to read what people have the courage to put their own name to. |
|
|
|
Post by mdith4him on Sept 16, 2015 23:20:01 GMT
I don't have much faith that April would change things either...but she's really the only person who could at this point.
|
|
|
|
Post by mdith4him on Sept 16, 2015 23:27:51 GMT
cabrady93, I saw your response to Savannah. You are such a classy lady!! Your words have been so thoughtful and respectful and somehow calming. Thanks again for starting that thread and thank you for helping keep it positive.
|
|
|
|
Post by jennyap on Sept 16, 2015 23:30:55 GMT
I've been merrily reading along for what is it, 70+ pages now, all  at the drama even though I've never had a thing to do with SC in my life, but this I had to comment on: I am also really baffled by the thought process of the posters who start the "RELAX, it's JUST PAPER!!!" threads in response to complaints. "Gee, I feel so much better now that you've pointed out how petty and stupid I am! Please, instruct me in how I can emulate your chic insousance in regard to matters that your insightful commands have revealed to be too trivial for comment ! " - No one ever. That type of undermining someone's legitimate complaints hacks me right off. Actually it's not just paper, it's the 3 hours (say) it took me to earn the money to pay for it. "Just paper" might be petty and trivial, but my time is not. Now carry right on, y'all! |
|
cabrady93
Shy Member
Posts: 22
|
Post by cabrady93 on Sept 16, 2015 23:40:51 GMT
mdith4him thank you so much for saying that. I know that a lot of people probably think I'm wasting my time and I honestly don't blame them a bit. I probably am lol but like I said, I always have to give it my best go and at least feel that I made my best effort to communicate my feelings. I just figured with how defensive everyone has been feeling lately (and understandably so) a little respect and understanding may help SC to see clearly how we feel (not that I think I can speak for everyone which is why I wanted it to be an open thread and not a conversation, everyone has a voice and deserves to be heard) Again high hopes I know, but it's important to me that I tried.  I'd hate to lose the community and products without even trying, but if that's the way it is that's the way it is. Just refreshing to me to see so many members respectfully, honestly, openly, and humbly talk about the issues.
|
|
|
|
Post by kellyv on Sept 16, 2015 23:40:47 GMT
Hey all! Thanks for the kind words - I appreciate it. Not eating really messes with me. I'm so tired and hungry and I get pretty melodramatic when that happens. LOL goldenblind221 I went to the doc today (third time in 2 weeks :/ ). She switched my antibiotics again and think I probably have thrush. Barf. They gave me a couple meds for that. I am SO over being sick. oh good grief! i hope you feel better soon! |
|
|
|
Post by macaddict on Sept 17, 2015 0:04:52 GMT
LOL I just saw a posting on IG from SC on the Brimfield kit. It seems half the comments aren't good.
|
|
kaybree
Full Member
Posts: 248
Jul 23, 2015 10:38:23 GMT
|
Post by kaybree on Sept 17, 2015 0:27:05 GMT
Well this may sound funny (or maybe not) but reading Savannah's response helped me realize I have moved through the five stages of grieving. I'm not trying to be overdramatic, but this really hit me like I lost a good friend.
Denial - when they cut the paper starting with Odyssey, and I thought the kits would still be ok. Anger - the Fairground kit, shipping, and terms changing. Bargaining - I'll cancel my kit but still buy a la carte! Depression - losing all my creative mojo and interest at all in scrapbooking. And now I am at acceptance. This is how it is. I wish SC well, but I am ready to move on.
|
|
at the drama even though I've never had a thing to do with SC in my life, but this I had to comment on:
I'd hate to lose the community and products without even trying, but if that's the way it is that's the way it is. Just refreshing to me to see so many members respectfully, honestly, openly, and humbly talk about the issues. 
