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Post by Darcy Collins on Apr 14, 2017 21:17:50 GMT
Man, that sucks. And is wrong. The flight attendants should be paid from the moment that boarding begins until the last passenger de-planes, or when their duties end. Period. I'm shocked the union agreed to this - I wonder what they received during negotiation.
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Deleted
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Sept 28, 2024 8:14:23 GMT
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Post by Deleted on Apr 14, 2017 21:20:34 GMT
UAL's closing stock price at week end. Munoz and board thought they could just "blip" this one out, but it doesn't look like this is going away anytime soon.
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Post by JBeans on Apr 14, 2017 21:34:12 GMT
And that was my last experience with United. Long story,but it began with a flight attendant NOT LISTENING and she escalated it from there. It's not hard to open your fucking (yes I'm saying that word) ears and then using some rudimentary problem solving skills. This is customer service 101. I wonder if the horrible attitude you experienced is linked to the fact that Cabin Staff are only paid for the time the plane is actually in in the air. That might explain why so many of them just could not give one rats butt. Like I said, corporate culture shift necessary or maybe United needs to be run into the ground. You're right, it's hard to give a shit when your employer treats you like shit.
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Deleted
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Sept 28, 2024 8:14:23 GMT
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Post by Deleted on Apr 14, 2017 21:40:28 GMT
I can't believe how many on this thread are seeking out reasons and explanations on why this passenger was ASSAULTED. Victim blaming at it's very best.
No matter what it said in the fine print, one thing for sure is,that fine print didn't say that failure to comply with the rules would mean you would be beaten up and end up in hospital.
The bottom line in all this is, the security man carried out an unprovoked assault on another person and two others stood by and watched it happen. There is no justification to that.
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Post by frenchie on Apr 14, 2017 22:11:42 GMT
And that was my last experience with United. Long story,but it began with a flight attendant NOT LISTENING and she escalated it from there. It's not hard to open your fucking (yes I'm saying that word) ears and then using some rudimentary problem solving skills. This is customer service 101. I wonder if the horrible attitude you experienced is linked to the fact that Cabin Staff are only paid for the time the plane is actually in in the air. That might explain why so many of them just could not give one rats butt. Don't believe everything you read. On duty time starts when flight crews sign in at the airport, which is one hour prior to take off. The pay for on duty time is from the time a crew signs in, until the crew lands. But, on duty pay is much less than flight pay. Flight pay starts the minute the aircraft door is closed until the door is open at the destination. So, flight pay and on duty pay intersect at a certain point, but the flight pay is the higher hourly wage. I understand the outrage over this whole incident. I can thankfully say that I never had to deal with anything like that. I was flying on 9/11 and obviously it was extremely difficult. But there are so many hard working flight attendants who bust their asses under some really crappy circumstances and will still smile and be nice. I think a lot of people (in comments on all different sites) are solely blaming the flight crew. In an oversold situation, the crew really has nothing to do with it. The agents and ground supervisors are the people handling it. I just feel the need to clarify. Sorry for the long post:)
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Deleted
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Sept 28, 2024 8:14:23 GMT
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Post by Deleted on Apr 16, 2017 4:05:12 GMT
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Post by gar on Apr 16, 2017 7:50:31 GMT
Gee, what a great idea. Too bad it took a PR nightmare to figure that one out. Exactly!
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