christinec68
Drama Llama
Posts: 5,129
Location: New York, NY
Jun 26, 2014 18:02:19 GMT
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Post by christinec68 on Feb 10, 2017 18:46:04 GMT
ridiculous, absolutely ridiculous.
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Peamac
Pearl Clutcher
Refupea # 418
Posts: 4,218
Jun 26, 2014 0:09:18 GMT
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Post by Peamac on Feb 10, 2017 19:01:41 GMT
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nylene
Drama Llama
Posts: 6,465
Jun 28, 2014 14:59:59 GMT
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Post by nylene on Feb 10, 2017 19:52:37 GMT
I am really irritated. I logged in, and I know it's the right info (I also write it down) and I can't get in. I ask for lost password and it says to wait 10 min. I have waited an hour, no email so I can do that.
I don't have Facebook so I can't even let her know. However, I'm sure that hundreds of others are having the same issues.
I notice that all the fun freebies she has offered in the past are no longer available.
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Loydene
Pearl Clutcher
Posts: 2,639
Location: Albuquerque, New Mexico
Jul 8, 2014 16:31:47 GMT
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Post by Loydene on Feb 10, 2017 19:52:38 GMT
And now ..... no classes are showing up under my "accounts" -- nothing "active", nothing "completed". She is "looking into it."
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Post by anniefb on Feb 10, 2017 19:53:01 GMT
I bought a bundle of classes as well. Can't remember how much I paid now, it it was a reasonable amount even with a discount. anniefb I feel kind of responsible for you being sucked into all of this, because I think it was I who recommended KB when you first got your silhouette. In those days, the product was very good and I recommended her in good faith. But then I bought a 'weekend project' (if that's what she called it) and I found it unfinished and full of glitches. I thought then that it looked like someone was working beyond her means but oh my, little did I know... Oh well, lessons learned - just not the lessons we expected or paid for! Don't feel bad elegantsufficiency! I don't remember if it was something you said but from memory quite a few people recommended KB's classes and I certainly found them very helpful! The lack of access over the last few months hasn't actually affected me because I've been so busy with other things but I think it's a good reminder that nothing is 'forever' and it's a good idea to download stuff in case something happens to a site. SaveSave
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Loydene
Pearl Clutcher
Posts: 2,639
Location: Albuquerque, New Mexico
Jul 8, 2014 16:31:47 GMT
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Post by Loydene on Feb 10, 2017 19:55:30 GMT
nylene email her directly -- Kerribradford@msn.com is the address from which I finally received a reply. She also has said to email her at Kerri@kerribradford.com
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Post by anniefb on Feb 10, 2017 19:55:43 GMT
I'm also getting the incorrect password message but it's saved in my keychain so I know it's the right one!
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nylene
Drama Llama
Posts: 6,465
Jun 28, 2014 14:59:59 GMT
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Post by nylene on Feb 10, 2017 19:56:09 GMT
Loydene , at least you were able to get to your account. This is a big mess, even if it is SOOOOOO EXCITING FOR HER! ETA: thanks Loydene, I'll use that address.
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June
Shy Member
Posts: 11
Feb 10, 2017 11:09:03 GMT
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Post by June on Feb 10, 2017 19:59:21 GMT
Loydene , at least you were able to get to your account. This is a big mess, even if it is SOOOOOO EXCITING FOR HER! ETA: thanks Loydene , I'll use that address. I agree! Plus, reading her blog post, not all the classes transferred. Guess, what??? Three of those are mine. The four classes affected by this are: Hello There, Oh The Places You Will Go (retired), Designer Edition: One (the original using v2/retired), and Weekend Workshops: The Pocket Book. " If you’re in a super hurry to get back into any of those classes, feel free to drop us a line. Otherwise, please wait for an email to arrive over the next few days." So I guess I still need to wait??
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nylene
Drama Llama
Posts: 6,465
Jun 28, 2014 14:59:59 GMT
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Post by nylene on Feb 10, 2017 20:01:32 GMT
" So I guess I still need to wait?? Isn't that what we have been doing for almost 5 months? Hmmm...not much new. Save
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Loydene
Pearl Clutcher
Posts: 2,639
Location: Albuquerque, New Mexico
Jul 8, 2014 16:31:47 GMT
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Post by Loydene on Feb 10, 2017 20:03:23 GMT
Well -- none of mine are there -- which were/are all the Silhouette classes ##1 - 4 (with 3 and 4 being the September 2016 purchases) and Here,There and Everywhere (also September 2016) ... and I have others ... unfortunately, I don't exactly remember since I was supposed to have "lifetime access" -- but one was Design Secrets and I think "Places you will go"....
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June
Shy Member
Posts: 11
Feb 10, 2017 11:09:03 GMT
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Post by June on Feb 10, 2017 20:07:00 GMT
Well -- none of mine are there -- which were/are all the Silhouette classes ##1 - 4 (with 3 and 4 being the September 2016 purchases) and Here,There and Everywhere (also September 2016) ... and I have others ... unfortunately, I don't exactly remember since I was supposed to have "lifetime access" -- but one was Design Secrets and I think "Places you will go".... That is sad. I haven't received my password to see what is there, yet. Luckily I have a folder with all the individual classes I have purchased with pdfs and other files that we were able to download.
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Loydene
Pearl Clutcher
Posts: 2,639
Location: Albuquerque, New Mexico
Jul 8, 2014 16:31:47 GMT
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Post by Loydene on Feb 10, 2017 20:10:12 GMT
Here is what her "compensation" is - her "thank you" for waiting -- apparently for anyone ..... And, as part of a thank you and a celebration combined, all kits and classes are 40% off on orders of $15 or more through Valentine’s Day! Sharing my love for you all, as it were. Use code HELLOAGAIN at checkout. I’m still trying to figure things out with this new setup, so if you wish to order stamps or the two classes that are retiring, please do it in a separate order as I cannot figure out why it doesn’t like it if they are in the cart too. here. we. gooooo!
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June
Shy Member
Posts: 11
Feb 10, 2017 11:09:03 GMT
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Post by June on Feb 10, 2017 20:14:24 GMT
Here is what her "compensation" is - her "thank you" for waiting -- apparently for anyone ..... And, as part of a thank you and a celebration combined, all kits and classes are 40% off on orders of $15 or more through Valentine’s Day! Sharing my love for you all, as it were. Use code HELLOAGAIN at checkout. I’m still trying to figure things out with this new setup, so if you wish to order stamps or the two classes that are retiring, please do it in a separate order as I cannot figure out why it doesn’t like it if they are in the cart too. here. we. gooooo! LOL, thanks for sharing that! I didn't read until the end. Just saw the 40% and was looking at the classes. I am just wondering if she just started working on this on Wednesday and this is the end result. I don't know how it would take this long for everything to still be broken.
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Post by anniefb on Feb 10, 2017 20:23:59 GMT
I had to email because I never received the email enabling me to reset my password. Will be interesting to see if any of my classes are there. I checked and what I purchased was the Silhouette 1 and 2 class combo and the 3rd one Just Add Color.
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Loydene
Pearl Clutcher
Posts: 2,639
Location: Albuquerque, New Mexico
Jul 8, 2014 16:31:47 GMT
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Post by Loydene on Feb 10, 2017 20:35:30 GMT
anniefb try to email her directly at kerri@kerribradford.com .... or kerribradford@msn.com ... the msn.com address is the one she used to repond to me, the kerribradford.com address is the one she has put on the the facebook messages ... I didn't get anything until I emailed her directly
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christinec68
Drama Llama
Posts: 5,129
Location: New York, NY
Jun 26, 2014 18:02:19 GMT
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Post by christinec68 on Feb 10, 2017 20:41:02 GMT
I had to email because I never received the email enabling me to reset my password. Will be interesting to see if any of my classes are there. I checked and what I purchased was the Silhouette 1 and 2 class combo and the 3rd one Just Add Color. Here is where I'm at. She said she sent it and I told her I didn't get it and still nothing. it also looks like a few of my classes aren't going to be there since I bought a bundle of the first 4 cameo classes. I should really stop bothering and write it all off to a loss bc I'm getting more and more angry at every "update"
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nylene
Drama Llama
Posts: 6,465
Jun 28, 2014 14:59:59 GMT
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Post by nylene on Feb 10, 2017 21:00:50 GMT
I emailed her directly and she sent me a new password since I never received the email for changing my password. It looks like my stuff is there, but the website is so slow that I haven't taken the time to pull everything up.
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June
Shy Member
Posts: 11
Feb 10, 2017 11:09:03 GMT
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Post by June on Feb 10, 2017 21:12:18 GMT
I am still waiting on my email to reset the password. It's been over an hour. She stopped updating and responding to FB posts.
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nylene
Drama Llama
Posts: 6,465
Jun 28, 2014 14:59:59 GMT
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Post by nylene on Feb 10, 2017 21:45:10 GMT
June, try emailing her at kerribradford@msn.com. She responded and changed my password for me. I'm sure she's going nuts today with no one being able to log in. I hope she will respond to you. Let her know you have waited for over an hour.
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Deleted
Posts: 0
May 14, 2024 13:06:04 GMT
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Post by Deleted on Feb 10, 2017 22:01:19 GMT
I notice that all the fun freebies she has offered in the past are no longer available. The freebies are there....look at the blog menu, scroll down to Freebies. Format is different, but all the ones I had grabbed in the past are there. Can't speak to if they are ALL there.....
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nylene
Drama Llama
Posts: 6,465
Jun 28, 2014 14:59:59 GMT
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Post by nylene on Feb 10, 2017 22:07:28 GMT
I notice that all the fun freebies she has offered in the past are no longer available. The freebies are there....look at the blog menu, scroll down to Freebies. Format is different, but all the ones I had grabbed in the past are there. Can't speak to if they are ALL there..... Thanks, I looked there for some I used with my Cricut and SCAL. They are now SCUT files so I was hoping I could download them again and save them through my Silhouette. I couldn't find those on her blog freebies site. Maybe they will come back later. ETA: I just counted at least 18 of my scut files that were freebies that aren't on the blog. Stupidly I didn't save the SVG files and now I can't use the scut files. Save
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Chinagirl828
Drama Llama
Melbourne, Australia
Posts: 6,476
Jun 28, 2014 6:28:53 GMT
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Post by Chinagirl828 on Feb 10, 2017 22:14:24 GMT
Loydene - thanks for the email addresses. I also don't use Facebook so appreciate you sharing the info. I've emailed her on both addresses but resisted the urge to be snarky in my request. I haven't missed the access over the last few months but I take this as a very strong reminder to download all content since my idea of forever and hers appear to be very different.
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Chinagirl828
Drama Llama
Melbourne, Australia
Posts: 6,476
Jun 28, 2014 6:28:53 GMT
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Post by Chinagirl828 on Feb 10, 2017 22:35:53 GMT
I got a really fast response to the password reset. Assuming she is using the same reset password for all customers try ChngeMe123!!
Of course now I don't have any classes or download history in my account...
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christinec68
Drama Llama
Posts: 5,129
Location: New York, NY
Jun 26, 2014 18:02:19 GMT
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Post by christinec68 on Feb 10, 2017 22:59:14 GMT
I got a really fast response to the password reset. Assuming she is using the same reset password for all customers try ChngeMe123!!Of course now I don't have any classes or download history in my account... This worked...THANK YOU!!!! she is such a dumbass...if she's going to use the same password for everyone, just post it.
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Post by anniefb on Feb 11, 2017 0:22:48 GMT
I got a really fast response to the password reset. Assuming she is using the same reset password for all customers try ChngeMe123!!Of course now I don't have any classes or download history in my account... Thanks so much Chinagirl828 because I didn't get a reply to my email. I have one class showing in my account which is Just Add Color. The other silhouette ones are missing. SaveSave
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Post by anniefb on Feb 11, 2017 0:25:31 GMT
OMG now I'm trying to change my password and I get an error message 'this email address is already registered.' Seriously? ?
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Post by powderhorngreen on Feb 11, 2017 1:31:09 GMT
ChngeMe123 does not appear to be working anymore. :-(
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christinec68
Drama Llama
Posts: 5,129
Location: New York, NY
Jun 26, 2014 18:02:19 GMT
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Post by christinec68 on Feb 11, 2017 2:28:25 GMT
ChngeMe123 does not appear to be working anymore. :-( did you include the 2 exclamation marks?
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Post by lynnek on Feb 11, 2017 4:14:47 GMT
Thank you for posting that password! I have followed this thread and been frustrated with all of you. I have bought from her for years and in fact placed an order (a large one at that) right before her site went down. Now that I used the password posted, I get into my account and it has only two orders from April of last year. And I don't see where the classes are listed. Can anyone point me in the right direction for where I might see the classes listed?
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