paperhearts
Junior Member
Posts: 66
Dec 19, 2020 19:00:12 GMT
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Post by paperhearts on Jan 2, 2021 3:17:20 GMT
Has anyone received their Black Friday orders from her shop? There’s been a little chatter on another thread but wanted to see if this was something that a bunch of other people were experiencing. It’s almost 6 weeks since these orders were placed and paid for and there has been zero communication from Khristina. No notice of a delay, shipping issue or anything else yet she continues to post daily videos and even a shop update with a new class!
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FurryP
Drama Llama
To pea or not to pea...
Posts: 7,288
Site Supporter
Jun 26, 2014 19:58:26 GMT
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Post by FurryP on Jan 2, 2021 19:45:11 GMT
Wow. To be safe I would mentally cancel the order and dispute the charges now. That is no way to conduct business. It feels like stealing to me if she is not shipping or communicating anything, but conducting the rest of her business as usual.
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finaledition
Pearl Clutcher
Posts: 4,896 
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Post by finaledition on Jan 2, 2021 21:49:31 GMT
I haven’t ordered from her shop since early November. I do watch her lives and heard her talk a bit about the shipping. At some point she stopped shipping USPS due to some issues. She also has mentioned she’s better about responding to DM. So maybe start there. Or catch a live video and ask during the class.
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PaperAngel
Prolific Pea
Posts: 8,016
Jun 27, 2014 23:04:06 GMT
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Post by PaperAngel on Jan 2, 2021 22:08:13 GMT
While I've never purchased anything from this company, have you contacted the owner to inquire about the status of your order?
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paperhearts
Junior Member
Posts: 66
Dec 19, 2020 19:00:12 GMT
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Post by paperhearts on Jan 3, 2021 1:56:13 GMT
I’ve reached out and got vague responses weeks ago. Now nothing. Others have said the same thing. Radio silence. I just wish she’d be upfront and honest about whatever the issue is.
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Post by kokomo on Jan 3, 2021 2:44:36 GMT
She said this week she had shipped everything . So now the delay is out of her hands and is in the hands of your postal services. I think she got behind as she was trying to satisfy so many people. and getting the Advent calendars done and sent. She reached out to her scrapbooking community and now has help. She is a wonderful person ,she really is. She has taken ownership of the issues in 2020 and has made changes for 2021 so that it will not happen again.
She is being very transparent . She has motivated me so much these last couple of months. I look forward to her monthly kits that are made specifically to meet my needs and wants. I look forward to her daily videos , and try my best to do her challenges
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Post by kokomo on Jan 3, 2021 2:44:52 GMT
She said this week she had shipped everything . So now the delay is out of her hands and is in the hands of your postal services. I think she got behind as she was trying to satisfy so many people. and getting the Advent calendars done and sent. She reached out to her scrapbooking community and now has help. She is a wonderful person ,she really is. She has taken ownership of the issues in 2020 and has made changes for 2021 so that it will not happen again.
She is being very transparent . She has motivated me so much these last couple of months. I look forward to her monthly kits that are made specifically to meet my needs and wants. I look forward to her daily videos , and try my best to do her challenges
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paperhearts
Junior Member
Posts: 66
Dec 19, 2020 19:00:12 GMT
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Post by paperhearts on Jan 3, 2021 3:04:25 GMT
She said this week she had shipped everything . So now the delay is out of her hands and is in the hands of your postal services. I think she got behind as she was trying to satisfy so many people. and getting the Advent calendars done and sent. She reached out to her scrapbooking community and now has help. She is a wonderful person ,she really is. She has taken ownership of the issues in 2020 and has made changes for 2021 so that it will not happen again. She is being very transparent . She has motivated me so much these last couple of months. I look forward to her monthly kits that are made specifically to meet my needs and wants. I look forward to her daily videos , and try my best to do her challenges My orders, yes multiple orders are still pending so no they have not shipped. If she has said all orders have shipped then perhaps she wasn’t completely transparent. A post stating what the status of orders are 6 weeks later would be appropriate if she doesn’t have the time to respond to email. |
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cbscrapper
Pearl Clutcher
Posts: 3,482
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Post by cbscrapper on Jan 3, 2021 5:25:49 GMT
The advent group had a post that all pending orders would be shipped this week. Not sure what week “this week” is (post was on Dec 31 I think). I have outstanding orders but no shipping notice. Communication other than her videos would be nice, since I don’t have time to watch all of those.
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Post by aj2hall on Jan 3, 2021 5:43:38 GMT
No response to my emails. A quick post on fb regarding the shipping status would be really appreciated. I can be patient - shipping delays, covid, holidays, kind of like a perfect storm is understandable. Lack of communication is not.
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Post by aj2hall on Jan 3, 2021 6:22:23 GMT
She may have been transparent about the advent calendars, but she has not been transparent about Black Friday orders. No communication at all regarding them. eta - totally unrelated but I find the ads for random stuff on her home page distracting and annoying. Not sure if they can be blocked with an ad blocker? If I’m on her website, I don’t want to have too look at unrelated ads. Also the fb link is broken. Sorry, I’m kind of cranky tonight apparently. I just posted on her fb page, the Jan 1 post about the kit club. I tried to be polite. We’ll see if I get a response. m.facebook.com/story.php?story_fbid=1963347050472757&id=1150434195097384&anchor_composer=false |
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Post by artsyk on Jan 3, 2021 6:35:17 GMT
I messaged her on FB a little earlier today and she told me they are being mailed this weekend. I already got an order I had placed after black Friday.
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Post by aj2hall on Jan 3, 2021 6:52:13 GMT
Thank you for sharing. I hope they do get shipped this weekend. This is my first time ordering from her. Sadly, it might be my last, too.
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FurryP
Drama Llama
To pea or not to pea...
Posts: 7,288
Site Supporter
Jun 26, 2014 19:58:26 GMT
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Post by FurryP on Jan 4, 2021 1:43:27 GMT
I’m sorry but it absolutely does not matter how nice she is if this is how she treats her paying customers. If the orders were placed and paid for on social media then ok fine. If not she needed to at least send out an email blast to notify customers with pending orders. Six weeks with no email communication is ridiculous.
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paperhearts
Junior Member
Posts: 66
Dec 19, 2020 19:00:12 GMT
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Post by paperhearts on Jan 4, 2021 2:35:18 GMT
I’m sorry but it absolutely does not matter how nice she is if this is how she treats her paying customers. If the orders were placed and paid for on social media then ok fine. If not she needed to at least send out an email blast to notify customers with pending orders. Six weeks with no email communication is ridiculous. Agreed. The orders were through her website. Other than a casual comment in a few videos there has been no explanation of anything. 6 weeks is ridiculous. No where on her website did it say place you order now and receive in 6-8 weeks. What if we had purchased things as Christmas gifts??? Honestly, I thought that a post here would have been enough to call her out on the shenanigans but apparently not. I’ve been reluctant to go to my credit card company to file a dispute because I truly try to support the small business owner. I have no idea if a dispute would have other repercussions for her. |
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Post by 950nancy on Jan 4, 2021 3:25:04 GMT
I’m sorry but it absolutely does not matter how nice she is if this is how she treats her paying customers. If the orders were placed and paid for on social media then ok fine. If not she needed to at least send out an email blast to notify customers with pending orders. Six weeks with no email communication is ridiculous. I agree. I wouldn't order from this company. Six weeks? Yikes. If you have a business, you need to communicate. I know lots of people are okay with knowing it will take six weeks if they know upfront. |
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Post by aj2hall on Jan 5, 2021 3:05:44 GMT
Did anyone get a shipping notice? Did your order get updated?
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paperhearts
Junior Member
Posts: 66
Dec 19, 2020 19:00:12 GMT
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Post by paperhearts on Jan 5, 2021 4:25:23 GMT
Did anyone get a shipping notice? Did your order get updated? Nothing yet. |
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cbscrapper
Pearl Clutcher
Posts: 3,482
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Post by cbscrapper on Jan 5, 2021 5:35:28 GMT
Nope. Nothing yet.
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slday
Junior Member
Posts: 57
Jul 30, 2020 15:41:22 GMT
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Post by slday on Jan 5, 2021 21:37:00 GMT
Good Luck! Last summer, I had questions about swag bags from a stash palooza class and I had a hard time getting communication too. She kept saying they would be shipped, she was working on it, they were going out this weekend, blah, blah when I actually could get an answer. She was definitely not transparent. I never received the swag bag. I will not be ordering from there again.
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Post by aj2hall on Jan 6, 2021 0:17:39 GMT
I sent her a message through Facebook. Here’s her answer Hey Anne! I’m so sorry that I didn’t see your email. I am working on those orders as we speak and will have everything out just as soon as I possibly can. I am so sorry about the delays! Thanks so much for your patience! I guess the orders were not all mailed over the weekend.  |
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cbscrapper
Pearl Clutcher
Posts: 3,482
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Post by cbscrapper on Jan 8, 2021 13:41:57 GMT
Still nothing for me. So disappointing.
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paperhearts
Junior Member
Posts: 66
Dec 19, 2020 19:00:12 GMT
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Post by paperhearts on Jan 8, 2021 14:37:23 GMT
Still nothing for me. So disappointing. Same here but she says on her video yesterday it’s all been packed up and ready to ship. 7 weeks. 7 weeks! What I have realized is that there is a small group of people that have gotten December kits and I can’t even get my Black Friday order. |
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Post by aj2hall on Jan 9, 2021 0:52:30 GMT
I posted another message on Facebook today, a little less polite. There are no excuses for the lack of communication. There should be responses to emails and regular communication about the status of the orders. We should not have to check Facebook or watch videos.
eta- That was quick. I think my comment was deleted.
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FurryP
Drama Llama
To pea or not to pea...
Posts: 7,288
Site Supporter
Jun 26, 2014 19:58:26 GMT
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Post by FurryP on Jan 9, 2021 6:09:20 GMT
I posted another message on Facebook today, a little less polite. There are no excuses for the lack of communication. There should be responses to emails and regular communication about the status of the orders. We should not have to check Facebook or watch videos. eta- That was quick. I think my comment was deleted. I am annoyed for you and the other peas. She would likely have cancelled your order a long time ago if you were this wishy washy about paying. |
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Post by aj2hall on Jan 9, 2021 14:38:45 GMT
I posted another comment, I tried to make it a little less pushy and a little more friendly. We’ll see if this one gets deleted, too.
I’m kind of annoyed that she has time to post videos, do lives, advertise the kit club etc but not ship orders from 7 weeks ago. I think Jan kits are shipping before our orders. If she communicated through email by sending updates and responding to customers, I would be a lot more understanding. I’m OK waiting for an order if you tell me and I don’t have to search through Facebook or watch a video to find an update.
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paperhearts
Junior Member
Posts: 66
Dec 19, 2020 19:00:12 GMT
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Post by paperhearts on Jan 9, 2021 16:43:33 GMT
I posted another comment, I tried to make it a little less pushy and a little more friendly. We’ll see if this one gets deleted, too. I’m kind of annoyed that she has time to post videos, do lives, advertise the kit club etc but not ship orders from 7 weeks ago. I think Jan kits are shipping before our orders. If she communicated through email by sending updates and responding to customers, I would be a lot more understanding. I’m OK waiting for an order if you tell me and I don’t have to search through Facebook or watch a video to find an update. I agree. If you are not one of her groupies then your box has low priority. |
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cbscrapper
Pearl Clutcher
Posts: 3,482
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Post by cbscrapper on Jan 9, 2021 18:41:40 GMT
I posted another comment, I tried to make it a little less pushy and a little more friendly. We’ll see if this one gets deleted, too. I’m kind of annoyed that she has time to post videos, do lives, advertise the kit club etc but not ship orders from 7 weeks ago. I think Jan kits are shipping before our orders. If she communicated through email by sending updates and responding to customers, I would be a lot more understanding. I’m OK waiting for an order if you tell me and I don’t have to search through Facebook or watch a video to find an update. Where do you post the questions on FB? In a group or on one of her pages? |
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Post by aj2hall on Jan 9, 2021 19:47:09 GMT
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cbscrapper
Pearl Clutcher
Posts: 3,482
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Post by cbscrapper on Jan 10, 2021 3:04:16 GMT
The silence is so infuriating. It would be more tolerable if she weren’t posting videos every.single.day!
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