|
|
Post by mom on Jan 26, 2021 0:37:14 GMT
I sent her another message on fb - a little pusher and mentioned I was thinking about disputing the charge. Here’s her response. Hey girl! We are working thru them as fast as we can. I know that’s a super vague answer but I don’t want to give you an inaccurate date. You definitely don’t need to dispute anything....I’m happy to give anyone who requests one a refund but would much rather be transparent and honest that I just simply got super behind between the holidays, COVID hitting my family, and a huge number of orders. I know how frustrating it is and I am so so sorry! I swear to you that I have never not fulfilled an order....you will get it! It’s just my timelines that I’m a disaster with. I am hiring some help so We are working on getting it all resolved and moving. I so appreciate your patience with me! WTH. Hasn't she been still mailing new orders out? Honestly, at this point Id be blowing up her social media. This is unacceptable. |
|
JustTricia
Pearl Clutcher
Posts: 2,850 
Location: Indianapolis
|
Post by JustTricia on Jan 26, 2021 0:43:00 GMT
I sent her another message on fb - a little pusher and mentioned I was thinking about disputing the charge. Here’s her response. Hey girl! We are working thru them as fast as we can. I know that’s a super vague answer but I don’t want to give you an inaccurate date. You definitely don’t need to dispute anything....I’m happy to give anyone who requests one a refund but would much rather be transparent and honest that I just simply got super behind between the holidays, COVID hitting my family, and a huge number of orders. I know how frustrating it is and I am so so sorry! I swear to you that I have never not fulfilled an order....you will get it! It’s just my timelines that I’m a disaster with. I am hiring some help so We are working on getting it all resolved and moving. I so appreciate your patience with me! WTH. Hasn't she been still mailing new orders out? Honestly, at this point Id be blowing up her social media. This is unacceptable. Does she approve posts to her FB page? If not, I would blatantly ask on the page who has placed an order since Christmas and has received it. From the sounds of this thread she has a monthly order that goes out. If people have ordered since Christmas and have received I would be very blunt asking publicly for my order to be prioritized and sent out tomorrow. If not, dispute the charge. |
|
|
|
Post by mom on Jan 26, 2021 0:45:17 GMT
I dont understand how she has time to film videos daily but not get things shipped that were ordered on Black Friday?
|
|
leeny
Pearl Clutcher
Posts: 4,804
Location: Northern California
Site Supporter
Jun 27, 2014 1:55:53 GMT
|
Post by leeny on Jan 26, 2021 1:30:39 GMT
I dont understand how she has time to film videos daily but not get things shipped that were ordered on Black Friday? Or why it is even ok to be so behind in shipping. |
|
FurryP
Drama Llama
To pea or not to pea...
Posts: 7,288
Site Supporter
Jun 26, 2014 19:58:26 GMT
|
Post by FurryP on Jan 26, 2021 2:03:47 GMT
I did not re-read all the posts, but didn't she say her husband was going help her?
|
|
|
|
Post by mom on Jan 26, 2021 2:24:33 GMT
I did not re-read all the posts, but didn't she say her husband was going help her? She posted that on FB. |
|
|
|
Post by aj2hall on Jan 26, 2021 3:05:55 GMT
I posted a couple of questions over the last month on her FB page. No one else seems to be asking. Her fan girls are a little over the top. Her post on Jan 12 about the delayed shipping had a lot of comments like there’s no rush, take your time, it will be like Christmas when my package arrives etc. One fan girl even posted it’s OK, I’m glad because of the shipping problems that you didn’t send it, so it couldn’t get lost. I posted one slightly pushy comment or question, she deleted that one.
|
|
cbscrapper
Pearl Clutcher
Posts: 3,482
|
Post by cbscrapper on Jan 26, 2021 5:17:51 GMT
I sent her another message on fb - a little pusher and mentioned I was thinking about disputing the charge. Here’s her response. Hey girl! We are working thru them as fast as we can. I know that’s a super vague answer but I don’t want to give you an inaccurate date. You definitely don’t need to dispute anything....I’m happy to give anyone who requests one a refund but would much rather be transparent and honest that I just simply got super behind between the holidays, COVID hitting my family, and a huge number of orders. I know how frustrating it is and I am so so sorry! I swear to you that I have never not fulfilled an order....you will get it! It’s just my timelines that I’m a disaster with. I am hiring some help so We are working on getting it all resolved and moving. I so appreciate your patience with me! That is such a bullshit and unprofessional response. The obvious thing as a business owner at this point would be to put your order at the top of the list and get it in the mail to you today, and that's without any thought as to how she should be compensating your for the inconvenience. I'm so mad on behalf of anyone who is still waiting for an order to be shipped, especially when I see her daily live videos are still appearing in my fb feed. Definitely a bullshit answer. No way should she continue to do daily live videos until her paying customers have been attended to! |
|
cbscrapper
Pearl Clutcher
Posts: 3,482
|
Post by cbscrapper on Jan 26, 2021 5:25:08 GMT
I don’t think problems shipping timely is a new thing. I gather that most of the people who ordered her advent calendar did not get them on time. The product description for that said it would ship by Nov 20, but they apparently didn’t go out until Nov 30 or Dec 1. Kinda hard to have a December advent start when it’s not even shipped until December! I saw a few post they didn’t get theirs until after Christmas. So I’m not buying all the excuses. Yes, covid may have set them back a few weeks, but those BF orders should have been out before that even hit her family. She just sucks at fulfillment apparently. If she’s truly getting help, maybe that will improve things.
|
|
|
|
Post by aj2hall on Jan 29, 2021 13:46:26 GMT
Another week and still no shipping notice. I was watching a you tube video, someone ordered Cocoa Vanilla during their Black Friday sale. Her package already arrived from Australia, but ours have not even shipped. Beyond disappointed.
Her husband was supposed to be helping, that didn’t move things along. I’m not sure if she’s really getting help or if it will make a difference. I’m guessing she will be working on sending out February kits soon, or January, if they haven’t already gone out. I think our orders are way down at the bottom of the priority list, below the kit club, fb lives etc.
|
|
|
|
Post by mom on Jan 29, 2021 14:54:25 GMT
Another week and still no shipping notice. I was watching a you tube video, someone ordered Cocoa Vanilla during their Black Friday sale. Her package already arrived from Australia, but ours have not even shipped. Beyond disappointed. Her husband was supposed to be helping, that didn’t move things along. I’m not sure if she’s really getting help or if it will make a difference. I’m guessing she will be working on sending out February kits soon, or January, if they haven’t already gone out. I think our orders are way down at the bottom of the priority list, below the kit club, fb lives etc. please file a claim against her before its too late. |
|
|
|
Post by aj2hall on Jan 29, 2021 15:57:50 GMT
I do think from customer comments here and on another board that she will eventually ship the items. It might take a while, but I do think we will eventually get them. She might also be willing to issue a refund, but I would rather have the items than a refund.
|
|
paperhearts
Junior Member
Posts: 66
Dec 19, 2020 19:00:12 GMT
|
Post by paperhearts on Jan 29, 2021 19:41:58 GMT
I do think from customer comments here and on another board that she will eventually ship the items. It might take a while, but I do think we will eventually get them. She might also be willing to issue a refund, but I would rather have the items than a refund. What’s the other board you are referring to? |
|
|
|
Post by aj2hall on Jan 29, 2021 20:11:06 GMT
It’s a private scrapbook group with about 200 members that started when 2 peas ended.
|
|
hutchfan
Drama Llama
Posts: 6,609
|
Post by hutchfan on Jan 29, 2021 20:43:08 GMT
I have a cart of items at Etsy and was going to place my order but then I thought the name looked familiar is this the same woman?
|
|
|
|
Post by artsyk on Jan 29, 2021 21:10:26 GMT
I have a cart of items at Etsy and was going to place my order but then I thought the name looked familiar is this the same woman? Yup.... |
|
|
|
Post by aj2hall on Jan 29, 2021 22:16:55 GMT
|
|
FurryP
Drama Llama
To pea or not to pea...
Posts: 7,288
Site Supporter
Jun 26, 2014 19:58:26 GMT
|
Post by FurryP on Jan 29, 2021 23:13:10 GMT
If I was a cornflake business owner and my customers encouraged me to take my time shipping items that I took and probably already spent their money weeks ago, I guess I would continue doing what I was doing. No need to change if everyone is ok with it.
File a claim. Stop letting her treat you this way. Let her know it is not ok.
|
|
Chinagirl828
Drama Llama
Melbourne, Australia
Posts: 6,688
Jun 28, 2014 6:28:53 GMT
|
Post by Chinagirl828 on Jan 30, 2021 0:34:35 GMT
File a claim. Stop letting her treat you this way. Let her know it is not ok. Yes! I totally understand wanting the products which are presumably things you can't get anywhere else, but her lack of action and communication is unacceptable in my view. I really hate that we're willing to give scrapping businesses a free pass on poor practices. |
|
PaperAngel
Prolific Pea
Posts: 8,016
Jun 27, 2014 23:04:06 GMT
|
Post by PaperAngel on Jan 30, 2021 3:45:42 GMT
I'm still baffled paying customers are willing to wait 2 months (& counting) for a retailer to fulfill/ship an order. An owner with an ounce of business acumen would have either not processed payments during the holiday season until orders were shipped OR promptedly offered a refund if orders were not fulfilled/shipped in a timely manner due to unforeseen circumstances. This owner reportedly continues to offer excuses (while simultaneously managing to maintain a social media presence & mail monthly kits on time), rather than commit to a date for customers to receive orders they paid for months ago. My concern would be the owner is biding time until the deadline to dispute the charges expires.
IMHO there's nothing in that shop worth the aggrevation. I suggest cancelling the order & requesting a refund from the company OR disputing the charges with PayPal/credit card due to lack of receipt of an order that was paid for over 2 months ago with no communication regarding an estimated date of fulfillment or shipment.
|
|
|
|
Post by aj2hall on Jan 30, 2021 5:17:50 GMT
She sent me this today
I am finishing up cutting your order this afternoon! be looking for tracking tonight or tomorrow morning
|
|
leeny
Pearl Clutcher
Posts: 4,804
Location: Northern California
Site Supporter
Jun 27, 2014 1:55:53 GMT
|
Post by leeny on Jan 30, 2021 16:00:44 GMT
She sent me this today I am finishing up cutting your order this afternoon! be looking for tracking tonight or tomorrow morning Did you get the tracking notification she mentioned? |
|
|
|
Post by aj2hall on Jan 30, 2021 17:17:43 GMT
Surprisingly, I did. The status still shows awaiting shipment, but I’m encouraged. I hope everyone else that is waiting gets one soon, too.
|
|
|
|
Post by aj2hall on Jan 31, 2021 4:04:03 GMT
My tracking now shows the package will arrive Wednesday. I hope everyone receives theirs soon.
|
|
cbscrapper
Pearl Clutcher
Posts: 3,482
|
Post by cbscrapper on Jan 31, 2021 5:21:21 GMT
My tracking now shows the package will arrive Wednesday. I hope everyone receives theirs soon. No notice for me yet. Fingers crossed. |
|
paperhearts
Junior Member
Posts: 66
Dec 19, 2020 19:00:12 GMT
|
Post by paperhearts on Feb 1, 2021 22:22:47 GMT
My tracking now shows the package will arrive Wednesday. I hope everyone receives theirs soon. No notice for me yet. Fingers crossed. Same. |
|
|
|
Post by artsyk on Feb 2, 2021 21:58:38 GMT
I got my notice late last night. I will say that I had messaged her a few times. I finally got the email around 11:50pm last night.
|
|
|
|
Post by aj2hall on Feb 3, 2021 21:05:14 GMT
My package arrived today! I hope everyone gets theirs soon!
|
|
|
|
Post by artsyk on Feb 3, 2021 21:57:58 GMT
My package arrived today! I hope everyone gets theirs soon! I hope you were really happy with it, with having to wait so long. Mine still says "pre-transit" whatever that means.  |
|
|
|
Post by hop2 on Feb 4, 2021 2:48:29 GMT
She’s been busy doing this: /?d=n But if she’s looking to ‘expand’ her business with a creative team she really ought to have a fulfillment team to back it up. |
|
