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Post by aj2hall on Jan 11, 2021 21:13:40 GMT
I posted on the washi tape thread and another one from yesterday asking about the Black Friday orders. I’m beginning to think we’re not going to get them - she doesn’t have the items or something else going on? I’m thinking about filing with my credit card ot pay pal, if it’s not too late.
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paperhearts
Junior Member
Posts: 66
Dec 19, 2020 19:00:12 GMT
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Post by paperhearts on Jan 12, 2021 1:30:08 GMT
I posted on the washi tape thread and another one from yesterday asking about the Black Friday orders. I’m beginning to think we’re not going to get them - she doesn’t have the items or something else going on? I’m thinking about filing with my credit card ot pay pal, if it’s not too late. I’ve thought for a while she didn’t actually have the product in hand which is part of the delay. But really at this point I think it’s just really lousy customer service. I paid with both my credit card and PayPal so I guess I will need to dispute with both methods or at least start with one. Again today another shop update with new product. Makes me wonder. |
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Post by aj2hall on Jan 12, 2021 2:27:07 GMT
I posted again on Facebook and you tube, but it doesn’t seem to be doing anything. No response, no communication, no shipping notice.
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Post by aj2hall on Jan 12, 2021 12:06:02 GMT
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cbscrapper
Pearl Clutcher
Posts: 3,482 
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Post by cbscrapper on Jan 12, 2021 18:40:35 GMT
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cbscrapper
Pearl Clutcher
Posts: 3,482
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Post by cbscrapper on Jan 12, 2021 18:43:01 GMT
I saw her say on a different question: I was waiting on shipping to calm a bit so they didn’t get stuck
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Post by artsyk on Jan 12, 2021 19:19:34 GMT
I'd rather have them shipped with a tracking number, than her "worry" about them getting stuck...
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Post by aj2hall on Jan 12, 2021 21:33:22 GMT
I’d rather have the orders ship and take my chances with the mail. With tracking, it’s unlikely that they will get lost. The shipping might be delayed but not nearly as long as she’s delayed them.
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FurryP
Drama Llama
To pea or not to pea...
Posts: 7,288
Site Supporter
Jun 26, 2014 19:58:26 GMT
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Post by FurryP on Jan 12, 2021 22:05:55 GMT
You peas are way too generous. I would have disputed already. I don't know what the FB link said because the link is broken, but her lack of communication is over top.
Seriously? Unless she disclosed when you made your purchases that she would be delaying shipping, she took YOUR money in bad faith. And it is not because I am impatient. I hardly ever need anything right away. It is the lack of communication, ihe ignoring of customer questions, deleting questions, and taking it upon herself to decide when is the good time to ship items. I bet you did not pay discounted shipping prices either. I don't know why I am so invested in this LOL.
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Post by artsyk on Jan 13, 2021 1:46:30 GMT
You peas are way too generous. I would have disputed already. I don't know what the FB link said because the link is broken, but her lack of communication is over top. Seriously? Unless she disclosed when you made your purchases that she would be delaying shipping, she took YOUR money in bad faith. And it is not because I am impatient. I hardly ever need anything right away. It is the lack of communication, ihe ignoring of customer questions, deleting questions, and taking it upon herself to decide when is the good time to ship items. I bet you did not pay discounted shipping prices either. I don't know why I am so invested in this LOL.This made me laugh. I'm all out of caring right now...it'll get here. I finally got a DVD in the mail I purchased in November before I bought the stuff from her. No tracking on that one either.  |
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Post by scrapaddict702 on Jan 13, 2021 9:41:31 GMT
If there are several peas here still waiting and paypal is her preferred payment method, filing a dispute with them could get her account closed with paypal if enough people complain. At this point, it is beyond an acceptable time frame. I understand wanting what you paid for, especially if it was a bargain, but dangling carrots isn't a good excuse for operating a shitty business. She's probably long since spent your money but you don't have the goods you paid for. Your time to dispute is probably getting close to running out, too.
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Post by kokomo on Jan 13, 2021 22:55:01 GMT
Kristina posted on her main page today about what has been going on in world . She mentions Black Friday orders
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Post by aj2hall on Jan 13, 2021 23:25:42 GMT
She sent me this message
I’m getting them done as fast as I can just as I posted yesterday. My husband has taken the week off to help me so it won’t be too much longer. Thanks again!
It doesn’t feel like as fast as she can, 7 weeks later. Or when she has time to send out January kits, post lives and other stuff.
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Post by scrappyrabbit on Jan 13, 2021 23:28:03 GMT
I absolutely would have disputed the charge by Now. 7 or 8 weeks, that’s crazy!
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Post by aj2hall on Jan 13, 2021 23:30:45 GMT
She posted this on fb. I appreciate the communication, but it should have been an email to everyone with outstanding orders. Customers should not have to track her down. And what about customers who might not be on fb? m.facebook.com/story.php?story_fbid=1973538156120313&id=1150434195097384&anchor_composer=falseeta - the fan girls over there are really annoying. One even said that customers need to be patient. Patient? We’ve waited 7-8 weeks already with really poor communication. No response to emails. If she had posted an update a few weeks ago, I would be a lot more understanding. |
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cbscrapper
Pearl Clutcher
Posts: 3,482
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Post by cbscrapper on Jan 14, 2021 13:34:23 GMT
She posted this on fb. I appreciate the communication, but it should have been an email to everyone with outstanding orders. Customers should not have to track her down. And what about customers who might not be on fb? m.facebook.com/story.php?story_fbid=1973538156120313&id=1150434195097384&anchor_composer=falseeta - the fan girls over there are really annoying. One even said that customers need to be patient. Patient? We’ve waited 7-8 weeks already with really poor communication. No response to emails. If she had posted an update a few weeks ago, I would be a lot more understanding. Yes! Communication and timely is key! She mentioned a surprise to help make up for it - I hope it’s not a discount code because I don’t think I’ll be shopping with her again based on this experience. |
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paperhearts
Junior Member
Posts: 66
Dec 19, 2020 19:00:12 GMT
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Post by paperhearts on Jan 17, 2021 14:43:34 GMT
She sent me this message I’m getting them done as fast as I can just as I posted yesterday. My husband has taken the week off to help me so it won’t be too much longer. Thanks again! It doesn’t feel like as fast as she can, 7 weeks later. Or when she has time to send out January kits, post lives and other stuff. I got a similar message but still no shipping notice. She really makes no sense!!! |
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Post by aj2hall on Jan 17, 2021 14:51:09 GMT
On Jan 5, she said she would ship them as soon as she possibly could. The 2nd message on Jan 12 said basically the same thing. I sent her another message asking for an exact date. The earliest they could ship is Tuesday, Jan 19, with the holiday on Monday.
The fan girls on her fb post saying take your time, we understand, we don’t mind etc are really annoying. I wonder how many of them are actually waiting for orders? Maybe she shipped theirs first?
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paperhearts
Junior Member
Posts: 66
Dec 19, 2020 19:00:12 GMT
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Post by paperhearts on Jan 17, 2021 18:05:17 GMT
On Jan 5, she said she would ship them as soon as she possibly could. The 2nd message on Jan 12 said basically the same thing. I sent her another message asking for an exact date. The earliest they could ship is Tuesday, Jan 19, with the holiday on Monday. The fan girls on her fb post saying take your time, we understand, we don’t mind etc are really annoying. I wonder how many of them are actually waiting for orders? Maybe she shipped theirs first? It seems like they are still waiting too but I think she has shipped out to a lot of her favorite people. Kits as well. That’s at least what I gather from reading the posts in the groups. I don’t get what is so hard about this. Just fill the orders and ship them. I also feel like someone likes all this attention from the daily videos.... |
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Post by aj2hall on Jan 17, 2021 18:43:03 GMT
I’m on another scrapbook board and just discovered her shipping is always late. She only recently sent out Nov & Dec kits. She will probably eventually send the Black Friday orders, but we will probably have to wait even longer.
I think she cuts the acrylic and wood veneer pieces herself, I’m thinking she has not made them yet. That might be part of the delay. I just wish she would communicate better.
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cbscrapper
Pearl Clutcher
Posts: 3,482
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Post by cbscrapper on Jan 20, 2021 5:56:04 GMT
Better communication would definitely be nice. Maybe some updates or indication that she is actually working on packing and sending boxes. Seriously. I saw the fan girls post that it will be just like Christmas when we get our orders. I thought, yeah probably so, since it will likely be December 2021 by the time we get them!
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Post by aj2hall on Jan 22, 2021 22:28:07 GMT
The end of another week and still no shipping notice. Anyone else?
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paperhearts
Junior Member
Posts: 66
Dec 19, 2020 19:00:12 GMT
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Post by paperhearts on Jan 22, 2021 22:56:00 GMT
The end of another week and still no shipping notice. Anyone else? Nothing here. |
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cbscrapper
Pearl Clutcher
Posts: 3,482
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Post by cbscrapper on Jan 23, 2021 19:02:35 GMT
The end of another week and still no shipping notice. Anyone else? Nothing here. Same. Nothing for me either. |
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leeny
Pearl Clutcher
Posts: 4,804
Location: Northern California
Site Supporter
Jun 27, 2014 1:55:53 GMT
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Post by leeny on Jan 23, 2021 19:40:15 GMT
I ordered once from her, just a couple of embellishments and they came quickly. I am wondering if anyone has disputed their credit card charge instead of waiting? And did that create action for her?
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Post by aj2hall on Jan 23, 2021 20:48:29 GMT
I’ve been debating about disputing the charge, but I think she would just cancel my order.
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paperhearts
Junior Member
Posts: 66
Dec 19, 2020 19:00:12 GMT
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Post by paperhearts on Jan 24, 2021 0:42:24 GMT
I’ve been debating about disputing the charge, but I think she would just cancel my order. My thought too. I just want my stuff. |
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cbscrapper
Pearl Clutcher
Posts: 3,482
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Post by cbscrapper on Jan 24, 2021 5:19:09 GMT
I’ve been debating about disputing the charge, but I think she would just cancel my order. My thought too. I just want my stuff. Me too. I still want the stuff I ordered. |
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Post by aj2hall on Jan 25, 2021 22:56:46 GMT
I sent her another message on fb - a little pusher and mentioned I was thinking about disputing the charge. Here’s her response.
Hey girl! We are working thru them as fast as we can. I know that’s a super vague answer but I don’t want to give you an inaccurate date. You definitely don’t need to dispute anything....I’m happy to give anyone who requests one a refund but would much rather be transparent and honest that I just simply got super behind between the holidays, COVID hitting my family, and a huge number of orders. I know how frustrating it is and I am so so sorry! I swear to you that I have never not fulfilled an order....you will get it! It’s just my timelines that I’m a disaster with. I am hiring some help so We are working on getting it all resolved and moving. I so appreciate your patience with me!
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Chinagirl828
Drama Llama
Melbourne, Australia
Posts: 6,688
Jun 28, 2014 6:28:53 GMT
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Post by Chinagirl828 on Jan 26, 2021 0:15:59 GMT
I sent her another message on fb - a little pusher and mentioned I was thinking about disputing the charge. Here’s her response. Hey girl! We are working thru them as fast as we can. I know that’s a super vague answer but I don’t want to give you an inaccurate date. You definitely don’t need to dispute anything....I’m happy to give anyone who requests one a refund but would much rather be transparent and honest that I just simply got super behind between the holidays, COVID hitting my family, and a huge number of orders. I know how frustrating it is and I am so so sorry! I swear to you that I have never not fulfilled an order....you will get it! It’s just my timelines that I’m a disaster with. I am hiring some help so We are working on getting it all resolved and moving. I so appreciate your patience with me! That is such a bullshit and unprofessional response. The obvious thing as a business owner at this point would be to put your order at the top of the list and get it in the mail to you today, and that's without any thought as to how she should be compensating your for the inconvenience. I'm so mad on behalf of anyone who is still waiting for an order to be shipped, especially when I see her daily live videos are still appearing in my fb feed. |
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